Supplier Onboarding Lead

Supplier Onboarding Operations

Job Title: Supplier Onboarding Operations Duration: 12+ Months contact from the date of start Location: 100% Remote US PST

Skills

• 5+ years of experience in supplier onboarding, procurement operations, accounts payable, shared services, or supplier management within a complex global organization.
• 1+ years of leadership experience overseeing operational teams.
• Strong knowledge of supplier onboarding processes, supplier master data, tax documentation, payment setup, and procure-to-pay operations.
• Experience partnering cross-functionally with Procurement, Finance, Accounts Payable, Tax, Treasury, Legal, Compliance, and Risk organizations.
• Experience managing operational performance through KPIs, SLAs, quality metrics, and continuous improvement initiatives.
• Strong understanding of operational controls, audit requirements, and supplier data governance.
• Experience leading process improvement and technology-enabled transformation initiatives.
• Proficiency with procurement orchestration platforms, ERP systems, supplier onboarding solutions, and workflow automation tools.
• Excellent communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to lead through ambiguity, influence without direct authority, and build scalable operational processes.
• Bachelor's degree preferred not hard requirement

Duties

• Lead the day-to-day operation of Block's global supplier onboarding program, ensuring timely, accurate, and compliant supplier onboarding across multiple regions.
• Oversee a global team responsible for supplier onboarding, supplier record maintenance, payment enablement, and supplier lifecycle activities.
• Ensure operational processes meet defined service levels while delivering a high-quality supplier and stakeholder experience.
• Serve as the primary escalation point for complex supplier onboarding issues requiring cross-functional coordination.
• Monitor onboarding capacity, workload, and operational performance to ensure consistent execution and continuous service improvements.

Supplier Due Diligence and Compliance

• Oversee supplier due diligence activities, including tax documentation, sanctions screening, supplier verification, payment setup requirements, and required compliance reviews.
• Partner with Legal, Compliance, Tax, Treasury, Security, and TPRM to ensure supplier onboarding activities align with internal policies and regulatory requirements.
• Ensure supplier documentation is complete, accurate, and audit-ready.
• Identify operational risks, control gaps, and process exceptions, partnering with stakeholders to implement corrective actions.
• Support internal and external audits by maintaining strong operational controls and documentation standards.

Supplier Master Data and Payment Enablement

• Oversee supplier master data governance and ensure supplier information is accurate, complete, and maintained in accordance with established controls.
• Oversee supplier payment setup processes, including banking verification, payment method configuration, and tax documentation validation.
• Maintain operational controls governing supplier record changes and payment information updates.
• Partner with Accounts Payable and Treasury to improve supplier payment readiness while minimizing operational and fraud risk.
• Drive initiatives that improve onboarding cycle times and first-time quality.

Process Improvement and Operational Excellence

• Continuously evaluate supplier onboarding processes and identify opportunities to improve efficiency, automation, and stakeholder experience.
• Partner with Procurement Technology and IT to implement workflow enhancements and system improvements supporting supplier onboarding.
• Develop operational reporting and dashboards measuring onboarding volume, cycle time, quality, SLA performance, and compliance.
• Lead root cause analysis for operational issues and implement sustainable process improvements.
• Support procurement transformation initiatives by helping scale standardized onboarding processes globally.

Team Leadership and Enablement

• Lead, coach, and help develop a high-performing supplier onboarding team while fostering a culture of accountability, operational excellence, and continuous improvement.
• Develop and maintain Supplier Onboarding Standard Operating Procedures, training materials, and operational documentation.
• Establish performance metrics and quality standards aligned with Procurement Operations objectives.
• Partner with cross-functional stakeholders to improve communication, clarify onboarding requirements, and enhance the overall supplier experience.
• Build strong working relationships across Procurement, Finance, Legal, Compliance, and business organizations to drive effective execution.