Senior Product Manager

The Role

As a Senior Product Manager, Lending Solutions, you'll be a flexible member of a tight-knit team responsible for turning complex mortgage workflow problems into high-impact product capabilities. You'll partner closely with engineering, customer teams, and mortgage lending customers to build AI-driven tools and automation that help lenders become dramatically more productive without compromising quality, compliance, or control.

This is not a traditional behind-the-scenes product role. You will work directly with mortgage lending customers to understand complex underwriting and workflow problems, synthesize detailed feedback from multiple stakeholders, and translate those insights into clear product requirements that engineering can execute against.

The ideal candidate can earn credibility with underwriters by understanding the details of their day-to-day work, while also engaging with customer leadership on strategic priorities, operational efficiency, risk, and adoption. You should be able to quickly separate urgent issues from long-term opportunities, help customers align on what matters most, and turn that clarity into product capabilities that create measurable value.

Primary Responsibilities

• Own product outcomes from ideation to launch, including business case development, roadmap prioritization, requirements definition, execution, post-launch measurement, and continuous improvement.
• Work directly with mortgage lending customers to understand workflow pain points, operational constraints, underwriting practices, compliance considerations, and adoption barriers.
• Synthesize messy, ambiguous, and sometimes conflicting customer feedback into clear product themes, prioritized opportunities, and actionable engineering requirements.
• Engage credibly with multiple customer stakeholders, including frontline underwriters, operations leaders, product/technology teams, and executive management.
• Help customers and internal teams separate feedback into the right levels of abstraction — immediate bugs, workflow friction, product gaps, process issues, adoption needs, and longer-term strategic opportunities — and align on what matters now versus later.
• Partner with engineering to define clear product requirements, user stories, acceptance criteria, edge cases, and expected system behavior for complex mortgage workflows.
• Wear many hats: oversee product launches, help define operational processes, and coordinate with customer-facing teams to drive successful product adoption.
• Become the subject matter expert for your product area, staying up to date on mortgage industry trends, lending workflows, underwriting practices, AI automation capabilities, and relevant compliance considerations.
• Use a data-driven mindset to identify product opportunities, evaluate product performance, and communicate the value created for customers.

Who You Are

• You have 5–10+ years of product management experience, with a track record of building and shipping high-quality B2B software products.
• You are highly comfortable working directly with enterprise customers, especially in complex, operationally intensive, or regulated environments.
• You can earn trust with subject matter experts by listening carefully, asking precise questions, learning quickly, and demonstrating that you understand the real-world details of their work.
• You are able to work with both frontline users and senior customer stakeholders, translating between tactical workflow pain points and strategic business priorities.
• You are strong at turning ambiguity into structure. You can take scattered feedback, customer calls, underwriter notes, screenshots, spreadsheets, and edge cases; get into the details when needed; and climb back up to the product, customer, and business implications.
• You are comfortable spanning the stack: you can think in terms of big-picture product strategy, but also get into detailed requirements, edge cases, workflows, data fields, and system behavior.
• You have deep curiosity for how complex systems work and an ability to internalize and synthesize new subject matter quickly.
• You connect product decisions to customer value, business value, adoption, risk, and operational efficiency.
• You can operate cross-functionally, leading and influencing engineering, customer-facing teams, operations, and leadership without relying on formal authority.
• You have a high sense of ownership and bias toward action. You want to work in a startup environment where you can make decisions quickly, own outcomes, and measure the impact of those decisions.
• You think in terms of product outcomes, not just feature delivery.
• You are comfortable with AI-related tools and techniques and understand how these capabilities can be practically deployed in a compliance-heavy and highly regulated environment.
• You are a great communicator. You can distill a complex problem into its essential elements and clearly communicate tradeoffs, priorities, and product direction to engineers, customers, and executives.

Bonus Points

• Experience working with mortgage lenders, underwriters, appraisal management companies, or other financial services operations teams.
• Familiarity with mortgage underwriting, loan origination workflows, appraisal review, quality control, borrower income/assets/credit review, or agency guidelines.

What We'll Offer You

• A competitive salary and an equity package that is meaningful
• Medical, Dental, and Vision coverage
• 401k
• Paternity/maternity leave
• Flexible vacation policy
• A high degree of autonomy and ownership of your work
• Support for your professional goals and learning within and beyond the company, through your manager and peers