Customer Service Manager - Advanced Manufacturing - Hybrid NH

Opportunity To Lead Customer Service Operations

This is an exciting opportunity to lead customer service operations during an important phase of growth for a privately operated advanced manufacturing organization. The company specializes in highly engineered components and material solutions for demanding industrial environments. It serves a diverse customer base across transportation, aerospace, industrial processing, electrical infrastructure, medical, and other regulated markets. Known for its technical expertise, collaborative culture, and customer-focused approach, the organization is expanding both organically and through strategic acquisitions.

The role involves leading day-to-day customer service operations, ensuring high customer satisfaction, and acting as the voice of the customer internally. It requires ownership of customer issues, management and mentorship of a team of customer service professionals, and monitoring performance to ensure service excellence. Additionally, the role includes preparing and managing quotations for custom-engineered products, supporting pricing initiatives, analyzing customer service metrics, and developing reports to support management decision-making.

The successful applicant will have proven experience in customer service, customer support, inside sales, account management, or order management within a manufacturing environment. Previous leadership or supervisory experience is preferred, along with strong customer-facing communication and relationship management skills. Knowledge of ERP, MRP, or similar business systems is required, along with strong organizational, analytical, and problem-solving abilities.

What's on offer includes a competitive compensation package, the opportunity to join a growing manufacturing organization with significant investment backing, a collaborative and team-oriented culture with strong leadership support, exposure to multiple functional areas of the business and executive leadership, long-term career growth potential, a comprehensive benefits package, and professional development opportunities.