Front Desk Agent | Homestead Hampton Inn

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.


Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries .

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support .

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About the Team

Shaner Hotels has an exciting opportunity at our 126-room Hampton Inn & Suites Miami-South/Homestead . Ideally located between the vibrant energy of Miami and the natural beauty of the Florida Keys and Everglades, our hotel offers guests the perfect starting point for both business and leisure travel.

Whether exploring the world-class dining, shopping, and entertainment of South Beach, discovering the unique ecosystem of Everglades National Park, or embarking on an adventure to the Florida Keys, guests enjoy convenient access to some of South Florida's most iconic destinations.

Our hotel features spacious guest rooms and suites, complimentary hot breakfast, free high-speed Wi-Fi, a fitness center, outdoor pool, business center, and the friendly, dependable service guests have come to expect from the Hampton by Hilton brand.

If you're passionate about hospitality and delivering exceptional guest experiences, Hampton Inn & Suites Miami-South/Homestead offers an excellent opportunity to build your career with Shaner Hotels . Join our team and become part of a company committed to excellence, teamwork, and professional growth.