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Customer Service Representative

$18 - $22 per hour

latitude

Customer Service Representative

Homestead, FL

Client Opportunities Biology Openings / Full Time / On-site

Responsibilities:
  • Provide customer education on services via phone or email, helping to determine the most appropriate solutions to meet client needs
  • Offer technical support and guidance on testing plans while maintaining ongoing communication throughout the project lifecycle, including thorough documentation of all client interactions
  • Collaborate with internal team members to assess the feasibility of client requests
  • Review applicable testing standards and technical drawings to support project planning
  • Prepare detailed service proposals and follow up on quotes or inquiries to ensure timely responses
  • Represent the organization at industry events and conduct on-site facility tours as needed
  • Participate in seasonal or location-specific operational preparations (e.g., weather-related readiness)
Required Skills and Experience:
  • Associate's degree or higher in a scientific field (such as Biology, Chemistry, Physics, or related discipline)
  • At least 3 years of experience in customer service, with a focus on written communication
  • Ability to clearly communicate technical concepts to both technical and non-technical audiences
  • Proficient with computers, including working knowledge of Microsoft Word and Excel
  • Strong verbal and written communication skills in English, with attention to detail in documentation
  • Basic understanding of algebra and geometry
  • Familiarity with professional communication and business etiquette

$18 - $22 an hour

Vacancy posted 3 days ago
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