Customer Service Representative

Customer Service Representative

Homestead, FL

Client Opportunities Biology Openings / Full Time / On-site

Responsibilities:

• Provide customer education on services via phone or email, helping to determine the most appropriate solutions to meet client needs
• Offer technical support and guidance on testing plans while maintaining ongoing communication throughout the project lifecycle, including thorough documentation of all client interactions
• Collaborate with internal team members to assess the feasibility of client requests
• Review applicable testing standards and technical drawings to support project planning
• Prepare detailed service proposals and follow up on quotes or inquiries to ensure timely responses
• Represent the organization at industry events and conduct on-site facility tours as needed
• Participate in seasonal or location-specific operational preparations (e.g., weather-related readiness)

Required Skills and Experience:

• Associate's degree or higher in a scientific field (such as Biology, Chemistry, Physics, or related discipline)
• At least 3 years of experience in customer service, with a focus on written communication
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Proficient with computers, including working knowledge of Microsoft Word and Excel
• Strong verbal and written communication skills in English, with attention to detail in documentation
• Basic understanding of algebra and geometry
• Familiarity with professional communication and business etiquette

$18 - $22 an hour