Dental Office Manager

Terra Dental ( is a modern, high-end dental practice in Manhattan focused on exceptional clinical care and an elevated patient experience. We are a growing, technology-forward practice with a close-knit team and high standards for communication, organization, and attention to detail. We are looking for an experienced Dental Practice Manager to take ownership of day-to-day practice operations and lead our administrative team. This is not an entry-level management position. We are looking for someone who has already successfully managed a dental practice and can step into a leadership role with confidence. The Role The Practice Manager will be responsible for ensuring that the practice operates smoothly, efficiently, and consistently at a high standard. You will lead and develop the front-office team, oversee the patient experience, monitor financial and operational performance, and make sure that important details do not fall through the cracks. A major part of this position is managing people and maintaining accountability. We want someone who enjoys training employees, giving feedback, developing systems, and creating a team that can operate exceptionally well without constant owner oversight. Key Responsibilities Lead, train, coach, and hold the team accountable Establish clear workflows, responsibilities, and performance expectations Review team members' work and identify errors before they affect patients or the practice Oversee scheduling, collections, insurance coordination, accounts receivable, and front-office operations Monitor daily and weekly practice KPIs and proactively identify operational issues Ensure treatment plans, estimates, deposits, and patient financial arrangements are handled accurately Confidently communicate comprehensive and complex treatment plans to patients Help patients understand treatment sequencing, insurance benefits, financing options, and financial responsibilities Maintain an organized and highly responsive patient experience Handle escalated patient concerns professionally and calmly Support hiring, onboarding, and training of new team members Conduct regular team check-ins and reinforce practice policies and standards Identify inefficiencies and implement better systems and processes Work closely with the owners and doctors while independently managing day-to-day operations Help build the operational infrastructure needed as Terra Dental continues to grow Who We're Looking For Required: 5+ years of experience working in a dental practice 3+ years of direct dental office management or practice management experience Demonstrated experience directly supervising and training a team Strong understanding of dental scheduling, insurance, billing, collections, accounts receivable, and treatment coordination Experience presenting and coordinating comprehensive dental treatment plans Exceptional attention to detail and ability to audit the work of others Excellent verbal and written communication Comfortable having difficult conversations and holding employees accountable Highly organized and able to manage multiple priorities without losing track of details Strong judgment and problem-solving ability Professional, polished, warm, and patient-focused Strongly preferred: Experience in a high-end private, cosmetic, or comprehensive dental practice Experience managing a multi-provider practice Experience with insurance billing and appeals Strong understanding of practice KPIs and dental practice financial performance Experience building SOPs and training systems Experience helping a growing practice scale What Success Looks Like Within the first several months, the Practice Manager should be able to independently run day-to-day administrative operations, establish clear accountability across the team, catch issues before they reach the owners, improve consistency and accuracy, and become the person the team naturally looks to for operational leadership. We are looking for someone who continually makes the practice better organized, better managed, and easier to operate, while continuously improving our exceptional patient experience.