UMV Customer Service Representative - Fairbanks

Job Description

Job Description

UMV – Customer Service Representative

Starting Pay: $20/hour + bonuses + commissions

UMV is a private, employee-owned company contracted with the Alaska DMV to process vehicle related transactions and identification services. Our team helps eliminate long DMV lines by providing fast, accurate, and friendly service to Alaskans.

This role is ideal for professionals with 2+ years of customer-facing experience handling financial transactions, such as bank tellers, hotel front desk agents, dealership staff, or administrative customer service professionals.

Success in this role requires attention to detail, strong multitasking ability, and a commitment to accuracy and compliance.

Who We’re Looking For

Successful UMV team members typically have:

• 2+ years of in-person customer service experience

• Experience handling payments or financial transactions

• Strong attention to detail when reviewing documents

• Comfort using multiple computer systems simultaneously (40+ WPM preferred)

• Ability to stay organized and accurate in busy environments

• Willingness to learn complex procedures and accept coaching

• Confidence suggesting additional services when appropriate

• Great interpersonal skills to work as part of a team

Preferred backgrounds include:

• Bank Teller

• Hotel Front Desk

• Car Dealership Title Clerk

• Loan Processing

• Administrative Customer Service

• DMV Experience

Minimum Requirements

• At least 18 years of age

• High school diploma or equivalent

• Valid Alaska driver's license or ID

• 2+ years of in-person customer service experience

• Experience using computers to assist customers

• Ability to multitask while maintaining accuracy

• Ability to stand for long periods and lift up to 50 lbs.

What You Will Be Doing

You will assist customers with DMV transactions, maintaining high accuracy and professionalism while offering additional services.

This position combines the transaction accuracy of a bank teller with the customer service of a hotel front desk professional.

Daily responsibilities include:

• Processing vehicle related transactions and identification services

• Reviewing legal documents to ensure compliance with DMV regulations

• Using multiple computer systems to complete transactions

• Processing payments through a point-of-sale system

• Offering customers additional services beyond the basic DMV transaction

• Working closely with teammates to resolve complex transactions

Accuracy & Compliance Expectations

Because UMV processes official DMV records:

• Work is audited internally and by the Alaska DMV

• UMV’s accuracy standard is 98%

High performers may qualify for audit accuracy bonuses and advancement opportunities.

Schedule

• Full-time (40 hours per week) with some overtime as needed

• Office hours: Monday – Saturday, 8:45 AM – 6:00 PM

• Sunday is always off

• Second day off varies based on schedule rotation

• Schedules posted monthly

Customer volume varies seasonally. Summer months often have twice as many or more transactions than winter months.

Compensation

Starting Pay: $20 per hour

• Audit accuracy bonuses

• Incentive bonuses

• Commissions on additional services

• Potential performance bonuses twice per year

Benefits

• Paid Time Off

• Paid Holidays

• Healthcare

• Dental

• Vision

• 401k with 4% Company Match

• Paid Training

• Employee Referral Program

• Employee Ownership (Equity) with potential dividend payments

Career Growth

UMV offers structured advancement opportunities based on performance and experience with potential promotion eligibility within the first 6 months.

Position titles include:

• Customer Service Agent I, II & III

• Senior Customer Service Agent

• Team Lead

High performers may have opportunities to advance into Assistant Manager or Branch Manager roles.

About UMV

Our team operates with our FIERCE values:

With our “FIERCE ” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.

• Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines and tasks. Always go one step further for the clients.

• Innovative - Creative Solutions - Find, design and create new pathways to success. Embrace new opportunities to provide additional services or business lines.

• Empath - We Care - About our employees - About our clients - About our Community - And about the challenges they all face.

• Respect - Extend Grace -Honor yourself and others with a humble and appreciative demeanor.

• Consistency - Right Way Always - The achievement of a level of performance that does not vary greatly in quality over time. 

• Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement.