Computer Network Technician

Job Description

Job Description

Position: Computer & Network Technician

Location/Department: Universal Leaf North America/Information Systems

Status: Full-Time, Salaried
Job Code: I265

Reports To: Vice President, Info Systems

Our Company

Universal Leaf North America (ULNA), a subsidiary of Universal Corporation, is the premier supplier of quality, compliant, and sustainable tobaccos and services to our customers, where we conduct business in Canada, Guatemala, Mexico, and the U.S.

Our Nash Facility is the most technologically advanced tobacco threshing operation in the world. We can process over one million pounds of semi-perishable tobacco per day by transforming it into a stable tobacco material that can be stored for years, all while meeting the exacting standards of the tobacco product manufacturers.

As a compliment to ULNA’s leaf stemming business, our J. P. Taylor Company, L.L.C. facility provides tobacco stems and scrap blending, rolling, and cutting, which further enhances the total value and usability of the entire tobacco leaf. Both the Nash and J.P. Taylor facilities maintain ISO9001 Quality and ISO 14001 Environmental systems, which further support our commitment to our customers and other stakeholders. The unusable tobacco waste material from both facilities is transformed into organic compost at our Carolina Recycled Ag Materials, LLC (CRAM) facility, which provides a cost-effective and environmentally friendly alternative to commercial fertilizers.

Additional services include Universal Storages, where we assist our customers in managing their tobacco logistics and storage requirements.

At Universal Leaf North America, our employees have proven a strong commitment to providing a quality product, excellent customer service, and operating in a sustainable and compliant manner.

Summary

As a Computer & Network Technician at Universal Leaf North America, you will provide computer technical support and service to ensure user systems are functioning properly. This position supports information technology systems in the office and manufacturing environment.

What You'll Be Doing (Essential Duties)

• Administrate, test, troubleshoot, and repair network equipment, hardware, parts and systems
• Support users with PC hardware & software installation, upgrades and troubleshooting
• Support VOIP telephony equipment, including installations and user assistance
• Evaluate performance and reliability of production equipment including thin clients, thermal printers, moisture testers and scale head indicators
• Evaluate functionality of newly installed equipment to assess system performance under actual operating conditions
• Manage, deploy and troubleshoot Linux Servers and Linux Hypervisors
• Ensure data integrity of backups and replication
• Troubleshoot and maintain hundreds of network devices such as switches and routers
• Engage in proactive security measures and security auditing
• Database administration
• Other duties may be assigned

Minimum Requirements

• Associate or Bachelor Degree in related field preferred, or equivalent combination of education and experience
• Knowledge of network equipment, servers, PC’s, printers and other peripherals
• Effective analytical, planning and organizing skills
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to work in a team environment as well as alone when required
• Ability to follow detailed instructions and remain focused through interruptions and other distractions
• Willingness to travel
• Adapt to frequent changes in climate, environment, workload and schedules, including Saturday and Sunday work when required

Preferred Requirements

• Thorough understanding of the benefits of the use of open-source technologies

Benefits
We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few.

EOE M/F/Disabled/Vet Employer
All applicants must be authorized to work in the United States.