Senior Desktop Support Technician

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. DataStaff Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity with one of our direct clients located in Richmond, VA . *This position is onsite Responsibilities: Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. Training staff on troubleshooting and diagnosing problems. Writing and editing documentation about troubleshooting and diagnosing problems. Gaining feedback from customers to improve training methods. Writing and editing training manuals. Running reports and analyzing common complaints and problems. Troubleshooting VPN, networking, and ISP issues. Required Skills: 6+ years of strong working knowledge of computer systems, hardware, and software, including drivers and BIOS. 4+ years of excellent problem-solving, analytical, and teamwork skills. 4+ years of excellent communication and interpersonal skills. 4+ years of experience in obtaining feedback from customers to improve training methods. 4+ years of experience in writing and editing training manuals. 4+ years of experience in running reports and analyzing common complaints and problems. An openness to learning new technologies. This opportunity is available as a W2 position with a competitive benefits package . DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. We also provide a 401k program after 6 months of employment. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Staffing and Recruiting Referrals can increase your chances of interviewing at DataStaff, Inc. by 2x. Additional benefits inferred from the description: Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Desktop Support Technician” roles. Greater Richmond Region $18.00-$25.00, posted 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr