Bilingual Lead Care Manager

SUMMARY The Lead Care Manager (LCM) is responsible for case management of members and their families in obtaining and understanding services and programs available through the Enhanced Care Management (ECM) program. The LCM is tasked with improving health and overall well‑being through our services. The ideal LCM is an energetic self‑starter who can collaboratively and cross‑functionally work in a team environment and with external representatives. WHERE YOU’LL WORK This position is hybrid. Work from home and go into the field (San Gabriel Valley). 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in‑person member visits. LCMs are required to travel to members within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business‑related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm. WHAT YOU’LL DO The LCM is responsible for an assigned caseload of adult and pediatric members Conduct comprehensive assessments to determine the physical, emotional, and social needs of members Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs Tailor care plans to individual needs and goals Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care Collaborate with medical Doctors, Clinical Consultants, Housing Navigators, and Leaders to make recommendations tailored to member needs Monitor the progress of members and update care plans as needed per policy and compliance requirements Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status Provide positive member client service experience through multiple support channels including telephone and in‑person Maintain accurate and up‑to‑date records of assessments, care plans, and interactions with members; ensure compliance with relevant regulations and standards Complete all required documentation accurately, in a timely manner and in accordance with company standards Provide leaders with case progress periodically/required basis Advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require Provide education to members and their families on health‑related topics, treatment options, and self‑care strategies Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services Plan and coordinate the discharge process for members leaving hospitals or long‑term care facilities, ensuring a smooth transition to home or another care setting Participate in training new employees Perform other duties as assigned or required per departmental policy WHO YOU ARE Sensory Requirements Fluent in English (written and verbal), Bilingual in Spanish Ability to communicate clearly in‑person, by phone, and electronically Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation Ability to identify problems and use logic and related information to develop and implement solutions Excellent organizational skills and attention to detail Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice Physical Activity Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment) Ability to climb stairs or navigate uneven terrain in community and home environments Ability to bend, reach, and conduct in‑person visits in non‑traditional environments Must be able to remain in a stationary position Must be able to move around the office and/or travel throughout community Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested Environmental Conditions Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions Ability to maintain professionalism and safety in diverse environments Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures Technology Use Frequent use of computers, keyboard, and handheld/mobile devices Ability to type for extended periods Competent with computers, email, virtual platforms, and Microsoft Office based programs WHAT YOU’LL NEED Diploma/GED required, associate degree preferred Minimum 1+ years of experience in healthcare, social services, or care coordination Current and valid Driver’s License with a clean driving record Reliable transportation and proof of auto insurance Current BLS certification from the American Heart Association upon start date Distraction‑free home workspace with a secure internet connection WHAT YOU’LL ENJOY Make an impact: an organization who cares about its employees, communities, and the future of healthcare Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself Growth: opportunities to develop and grow your career with us Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy Work Life Balance: enjoy flexibility to maximize your well‑being and success with our hybrid work model Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare Flexible Spending, Health Savings & Dependent Care Accounts Life/AD&D insurance funded 100% by Titanium Healthcare Supplemental Short‑Term Disability Employee Assistance Programs Protect your pet(s) with Pet Insurance 401(k) plan EEO Statement At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce. Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact. #J-18808-Ljbffr