Reservations Agent
£13.45 per hourAccorHotel
At Ibis Cambridge Central Station , our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team! Job Description As a Reservations Agent , you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction. Working hours: Monday to Friday, 9:00am–5:00pm Key Responsibilities Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels. Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential. Efficiently manage bookings, including changes and cancellations. Record guest preferences and special requests for seamless communication with departments. Collaborate with the front office and teams to optimise occupancy and guest satisfaction. Ensure accurate reservation details and smooth check‑ins for every guest. Qualifications Previous experience in reservations or office roles within hospitality. Familiarity with Opera Cloud or similar systems is a plus. Strong communication, organisational, and problem‑solving skills. Positive attitude, professional appearance, and a passion for hospitality. Flexible with work hours and adaptable to changing needs. Fluent in English (additional languages are a bonus). Benefits Competitive salary, £13.45/hour, and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service. Innovative Environment: Be part of a forward‑thinking organization where your ideas matter. Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C). Discount for you and your friends & family in all Accor Hotels worldwide. Opportunities for career growth and international development. A one‑night stay experience to help you understand guest needs. A supportive work environment with an engaging team culture. Additional Information To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Reservations Agent, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Equal Opportunity We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong. #J-18808-Ljbffr
$32.83 per hour
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$30k - $60k
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Boston, MA1 day ago- ...concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities include but not limited to: * Perform guest services functions...Flexible hoursNight shift
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