Senior DevOps Engineer - ServiceNow Platform Team

Job Family IT - DevOps Engineering

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com .

Job Description Summary

The Sr. DevOps Engineer is a member of the ServiceNow Platform Team and serves as the primary technical resource supporting the Strategic Portfolio Management (SPM) product area. This role partners closely with the SPM Product Owner to deliver roadmap initiatives, enhancements, integrations, and operational improvements while ensuring solutions align with ServiceNow platform architecture, development standards, security requirements, and governance practices. While the primary focus will be SPM, the engineer may also support other ServiceNow products and platform initiatives as business priorities and demand require.

Job Description

What You Will Do:

• Lead the technical design, development, configuration, and support of ServiceNow SPM solutions.
• Partner directly with the SPM Product Owner to refine requirements, recommend technical approaches, estimate work, and support prioritization.
• Translate product roadmap priorities and business requirements into secure, scalable, and maintainable technical solutions.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, Flow Designer solutions, integrations, and ServiceNow APIs.
• Design and support integrations using REST, SOAP, IntegrationHub, and other approved ServiceNow capabilities.
• Provide technical leadership throughout planning, development, testing, deployment, and post-implementation support.
• Perform code reviews, mentor developers, and promote secure and maintainable development practices.
• Lead troubleshooting and root-cause analysis for complex platform and application issues.
• Support upgrades, release validation, technical documentation, and knowledge transfer.
• Promote out-of-the-box capabilities, platform standardization, governance, and technical debt reduction.

What You Will Need:

• Strong hands-on experience designing, developing, and configuring solutions within ServiceNow Strategic Portfolio Management.
• Experience with SPM capabilities such as Project Portfolio Management, Demand Management, Resource Management, Financial Management, Time Management, and Project Workspace.
• Advanced ServiceNow development experience, including JavaScript, server-side and client-side scripting, Flow Designer, integrations, and APIs.
• Ability to independently design scalable solutions and resolve complex technical and application issues.
• Ability to partner effectively with Product Owners, project teams, architects, business analysts, and stakeholders in an Agile delivery environment.
• Strong communication, analytical problem-solving, and technical leadership skills.
• A continuous-improvement mindset with an emphasis on maintainability, standardization, and out-of-the-box capabilities.

Qualifications

• Active ServiceNow Certified System Administrator certification.
• 5+ years of hands-on ServiceNow development experience.
• Bachelor’s degree in information technology, computer science, management information systems, or a related discipline, or an equivalent combination of education and relevant professional experience.

Preferred

• ServiceNow Certified Implementation Specialist in Strategic Portfolio Management.
• Active ServiceNow Certified Application Developer certification.
• Experience designing or supporting ServiceNow Platform Analytics, including dashboards, data visualizations, KPIs, scorecards, and portfolio reporting.
• Experience with Automated Test Framework, platform upgrades, data migration, workspace experiences, and enterprise integrations.
• Experience mentoring developers or leading technical delivery.

Working Conditions

· Office environment

· Hybrid working conditions 3 days in office.

· Moderate travel

Compensation:

The Salary for this position generally ranges between $109,000 - $141,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is a hybrid position requiring three days in office per week in one of our hub locations (Denver, Cedar Rapids, Philadelphia). Relocation assistance will not be provided for this position.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay

• Bonus for Eligible Employees

Benefits Package

• Pension Plan

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023