Deskside Support Technician

Deskside Support TechnicianOur client, a IT Services and Consulting company, is looking for a Deskside Support Technician for their West Point, PA location.Responsibilities:The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.Accountable for Asset management of end user devicesUninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menusPerform onsite installations or replacements of various hardware components and software repairPerform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solutionPlease note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the jobRequirements:Strong technical knowledge of desktop operating systems and software applicationsExperience providing deskside support to end-users in a corporate environmentAbility to troubleshoot hardware and software issues on desktops, laptops, and mobile devicesFamiliarity with remote access tools and techniquesAbility to manage multiple priorities and work effectively under pressureLevel 2 onsite support for complex customer issues and requests6.00 Years of ExperienceSkills:Category Name Required Importance ExperienceCustom Skills Windows Yes 1NA Desktop Management Yes 1Technical Skills Microsoft Active Directory Yes 1Why Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunities