Hotel Front Desk Agent

Job Title

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Manage reservations and maintaining accurate records
• Answer phone calls
• Assist with guests requests and resolve any issues promptly and professionally

Pay: $20 Per Hour

What we are looking for

• High work ethic and self-initiative
• Excellent communications and interpersonal skills
• Ability to multi-task and handle stressful situations
• Self starter, whatever it takes can do attitude
• Ability to stand for extended periods
• Someone who can work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!