Front Desk Agent

Job Description Job Description Job Summary : The Front Desk position checks the front office accounting records for accuracy and, daily, summarizes and complies information for the hotel’s financial records. This position is also responsible for tracking room revenue, occupancy percentages and other front office operating statistics. Additionally, the Front Desk is expected to prepare a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. This position is also responsible for posting room charges and room taxes to guest’s accounts including guest transactions not posted during the day by the front office cashier. Job Responsibilities: Posts room charges and taxes to guest’s accounts
Processes guest charges voucher and credit card vouchers
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
Verifies all account postings and balances
Verifies that room rates are correct and posts those rates to guest accounts
Serve as a front desk agent especially in terms of check-in and check-out procedures
Prepares a summary of cash, check, and credit card activities
Summarizes results of operations for management
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information
Must have complete knowledge of emergency procedures
Balance the day’s charges, making corrections as necessary
Run end of day process in property management software (PMS)
Understand principles of auditing, balancing, and losing out accounts
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
All other duties as assigned
Education and Experience: Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
Ability to read, write, speak, understand, and communicate in basic English preferred
Previously hospitality experience skills preferred
Knowledge, Skills, & Abilities: Detail-oriented and thorough.
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards.
Ability to interact with guests in a pleasant, friendly way
Knowledge of hospitality operations
Strong eye for details
Good problem-solving skills
Ability to multitask
Basic Accounting skills
Solid customer service skills
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Physical Demands: Prolonged periods standing and walking and bending
Frequent keyboarding
Working Conditions: Indoor
Hours range 7am-3pm and 3pm-11pm
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. Pro Hospitality Group reserves the right to amend and change responsibilities to meet business and organizational needs.