Student Loan Advisor

Job Description

Job Description

Student Loan Advisor

Location: Bridgeport, CT
Employment Type: Full-Time
Schedule: Monday - Thursday, alternating Friday & Saturday

At New England Tractor Trailer Training School (NETTTS), our mission is to help students build successful careers. That commitment doesn't end when they graduate. We're looking for a compassionate, organized, and motivated Student Loan Advisor to help our graduates successfully manage their student loans and avoid default.

If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you.

As the Student Loan Advisor, you'll serve as a trusted resource for current students and graduates by providing guidance, education, and support throughout the student loan repayment process. You'll play a key role in helping students understand their repayment options while supporting the school's compliance with federal default management requirements.

• Conduct entrance and exit loan counseling for students.
• Monitor student loan default rates and support compliance with federal regulations.
• Maintain ongoing communication with graduates during the federal default tracking period.
• Assist current and former students in understanding repayment options, including deferment, forbearance, and other default prevention solutions.
• Conduct financial literacy, budgeting, and student loan education workshops.
• Maintain accurate records, reports, and documentation related to default prevention activities.
• Update and maintain student records and contact information.
• Serve as a liaison between students, loan servicers, lenders, and guaranty agencies.
• Perform skip tracing activities to locate borrowers when necessary.
• Provide backup support to the Financial Aid Department during peak periods or staff absences.
• Assist with tuition reimbursement plans and other student account matters.
• Stay current on federal regulations and best practices related to student loan repayment and default prevention.
• Perform other duties as assigned.

We're seeking someone who combines excellent customer service with strong organizational skills and enjoys helping others find solutions.

• High school diploma or GED.
• Minimum of five (5) years of experience in credit, collections, financial aid, or a related field.
• Some post-secondary education or relevant professional training preferred.

The ideal candidate will have:

• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal abilities.
• Strong organizational skills with excellent attention to detail.
• The ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and critical thinking skills.
• A self-motivated, dependable, and proactive work style.
• Proficiency with Microsoft Office and database systems.
• A positive, student-focused approach with the ability to build trust and rapport.
• Professionalism, integrity, and the ability to handle confidential information.
• A commitment to helping students achieve successful repayment outcomes while maintaining compliance with federal requirements.

At NETTTS, you'll have the opportunity to make a meaningful impact by helping students successfully navigate one of the most important financial responsibilities they'll face after graduation. You'll join a supportive team dedicated to student success and play an important role in protecting both our students and our institution.

If you're looking for a rewarding career where you can make a difference every day, we'd love to hear from you.

Apply today and help our students build successful futures!