Assistant Restaurant Manager

Job Title

Job Description

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living's family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you'll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Qualifications

• High School Diploma or General Education Degree (GED) required along with 2 years experience in front of the house supervision.
• Strong organization and time management skills
• Able to resolve problems of dissatisfied customers and/or employees
• Basic Computer skills – Microsoft word and Excel

Responsibilities

Customer Service:

• Provide high levels of customer service and creates a restaurant style dining atmosphere.
• Work closely with Restaurant Manager to keep residents satisfied with food, service, and dining programs.
• Assist with the preparation and execution of the Art of Atria Dining enhancement programs.
• Review the daily menu with residents and staff.
• Orient new residents to menus, dining room hours, and dress code for dining venue.
• Solve issues before they become problems or complaints.
• Assist with room service delivery according to company policy.
• Document and report resident attendance are for meals.

Quality Enhancement:

• Assist in the training of and execution of Quality Enhancement standards at all times.
• Maintain dining room in a clean, crisp, upbeat atmosphere at all times.
• Confirms that wait staff have completed all cleaning and side duties prior of the end of their shift.
• Ensures that staff handles dishes, silverware, glassware according to company guidelines and serve safe guidelines.
• Visually confirm that all tables are set according to Atria Standards.
• Ensure that dining room floors are clean and receive regular maintenance (sweeps and mops as necessary).
• Ensures that trash/refuse containers are emptied and kept clean.
• Ensures that beverage equipment, ice cream freezer and wait staff refrigeration and food and supply storage areas are kept clean and in good working condition.
• Verbally and visually confirms resident satisfaction throughout meals.
• Assist with the transportation and storage of food and supplies.
• Ensure that the dining room side work is completed prior to the end of each shift
• Holds staff accountable to maintain café and hospitality stations according to Atria Standards

Leadership:

• Coach and train new and current wait staff to provide high levels of customer service and proper serving techniques.
• Assist DCS or Executive Chef with back of the house operations as needed
• Assist with preparation and execution of special events, banquets, and theme meals.
• Seeks assistance lifting heavy objects
• Communicate the resident likes and dislikes to the cooks, Director of Culinary Service, and Executive Chef.
• Communicate complaints and compliments in the dining room to the cooks and Director of Culinary Service.

Communication:

• Conduct pre-meal stand up in kitchen prior to meal service in the absence of the Director of Culinary Service, Restaurant Manager, and/or Chef.
• Attend resident Food for Thought meetings and lead meeting in the absence of the Director of Culinary Service and/or Chef.
• Attend and participate in monthly department meetings/in-services.
• Notify the Director of Culinary Service or Restaurant Manager when mechanical problems occur with equipment.

Fiscal Responsibilities:

• Assist in the management of schedules in accordance to resident census and budgets.
• Communicate resident and guest food order accurately to avoid food waste.
• Manage the budget for such items as table linen, table setting supplies, uniforms, payroll and special events.
• Assist Director of Culinary Service and the Chef in the planning and development of menus based on resident likes and dislikes.
• Observe safety and security procedures.

May perform other duties as assigned or requested.

Salary Range

The wage range for this position is $17.00/hr - $20.40/hr, dependent on prior work history and experience