Service Parts / Warranty Admin

HTS Engineering Ltd.HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.Responsibilities:Learn about our products and componentsMaintain phone and e-mail support for customersTake service parts orders and provide quotes to customersCommunicate with customers regarding warranty requests from the field for both parts and laborProcessing of labor warranty authorizations and providing them to customersCoordinating with internal Service Parts Department regarding warranty part requestsManage backordersProcess purchase orders for customersReview of field service reports to determine eligibility for warranty claimsCoordinate shipments and returns of service partsResolve customer inquiriesQualifications:Previous experience in sales, customer service, or other related fieldsMicrosoft Office skills (Excel, Word, Outlook) and Adobe experienceAbility to build rapport with customersAbility to handle multiple projects simultaneouslyStrong customer service abilitiesSelf-motivated and detail-orientedStrong desire to learn and be open to a multi faceted positionHTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.