Service Advisor

Job Title: Service Advisor Location: Springfield, MA Pay: $70,000 - $100,000 Employment Type: Full-Time About the Role: We are recruiting for an experienced Service Advisor to join our client’s growing service team. This is a great opportunity for a customer-focused automotive professional who enjoys building relationships, managing a busy workflow, and helping customers understand their vehicle’s maintenance and repair needs. You will act as the main point of contact between customers and the service department, ensuring a smooth experience from initial check-in through to vehicle collection. Key Responsibilities: Greet customers and provide a friendly, professional service experience. Listen to customer concerns and accurately document vehicle issues. Prepare repair orders and communicate maintenance and repair recommendations. Provide estimates, explain recommended work, and obtain customer authorization. Keep customers updated throughout the repair process. Coordinate with technicians to ensure work is completed accurately and on time. Review completed repairs with customers and explain services performed. Manage multiple repair orders while maintaining a high level of organization. Build strong customer relationships and encourage repeat business. Help achieve service department sales, customer satisfaction, and retention goals. Qualifications: Previous experience as a Service Advisor, Service Writer, or in an automotive customer service role. Strong communication and relationship-building skills. Good understanding of automotive maintenance and repair processes. Confident presenting service recommendations and discussing repair needs with customers. Strong organizational and multitasking abilities. Ability to work effectively in a busy, fast-paced environment. Experience with dealership or shop management software preferred. Professional, reliable, and team-oriented. Valid driver’s license with a clean driving record. What You’ll Get: Competitive compensation with strong earning potential. Performance-based bonus and commission opportunities. Health, dental, and vision insurance. Paid time off and holidays. Ongoing training and professional development. Career advancement opportunities. Established customer base and consistent service traffic. Supportive management and a team-focused work environment. #J-18808-Ljbffr