Senior Analyst, Process Improvement

Senior Analyst, Process Improvement

Multiple locations Regular/ Permanent Salaried

Position Summary: The Senior Analyst - Process Improvement, plays a key role in driving operational excellence through data-driven analysis and process optimization. This position partners with cross-functional teams to identify opportunities for improvement, design and implement process enhancements, and support transformation initiatives within associate-guided workflows. The role requires strong analytical skills to evaluate performance metrics, identify trends, and translate insights into actionable recommendations. The Senior Analyst manages project deliverables, communicates findings to stakeholders, and helps influence decision-making through clear, evidence-based recommendations. By applying industry best practices and aligning improvement efforts with organizational objectives, this role contributes to sustainable operational efficiencies, enhanced business performance, and scalable growth across multiple functions.

About the Team: The Tooling Operations team partners with Operations, Process Improvement, Product, and Engineering teams to design, implement, and optimize guided workflow tools that support Marketplace Seller Support, Performance, and Risk Operations. This role is focused on operationalizing workflows for Risk Operations, ensuring consistent triage, decision-making, and execution across teams. Senior Analysts leverage automation and emerging technologies to validate workflow functionality, monitor performance metrics, and identify opportunities for enhancement. Through ongoing analysis of tooling outcomes, operational data, and associate feedback, they help drive continuous improvements and inform the product enhancement roadmap. By combining cross-functional collaboration with data-driven insights, the team delivers scalable solutions that improve operational efficiency, enhance the associate experience, and support better outcomes for sellers and the business.

What You'll Do:

• Analyze performance metrics across functional areas to identify trends and recommend improvements supporting business decisions.
• Conduct data-driven analysis and modeling to implement strategies, best practices, and process improvements.
• Partner with cross-functional teams to develop operational strategies that simplify workflows and enhance efficiency.
• Lead change initiatives by planning and executing transformational projects, managing expectations, and ensuring sustainable adoption.
• Monitor program performance, identify post-implementation issues, and develop resolutions to optimize outcomes.
• Provide expert guidance on policies, compliance, and industry best practices to support organizational goals.
• Build relationships with stakeholders to align processes and drive continuous improvement efforts.

What You'll Bring:

• Proven expertise in process improvement and organizational change management to drive operational efficiency.
• Strong analytical skills with experience in data-driven performance evaluation and trend analysis.
• Ability to lead and execute transformational change initiatives, managing projects from planning through implementation.
• Effective communication and stakeholder management skills to influence decision-makers and build partnerships.
• Knowledge of business process workflows, automation, and compliance with internal policies and external regulations.
• Experience in developing actionable recommendations based on business metrics and performance insights.
• Commitment to ethical standards, integrity, and supporting company values in all business practices.

Preferred Qualifications:

• Bilingual proficiency in Mandarin and English preferred.
• Demonstrated ability to influence stakeholders and drive alignment without direct authority.
• Strong presentation and communication skills, with the ability to translate data and findings into clear, actionable recommendations.
• Experience leveraging data-driven insights to identify process improvements and articulate business impact.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment while maintaining attention to detail.
• Strong analytical and problem-solving skills with a focus on continuous improvement and operational excellence.

Minimum Qualifications: Bachelor's degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 6 months' experience in consulting, project management, business strategy, or related area OR 2.5 years' experience in consulting, project management, business strategy, or related area.