Therapy Scheduling Coordinator

Therapy Scheduling Coordinator

In this role, you will schedule patients for physical and orthopedic occupational therapy. The responsibilities for this position include providing patients with information about ORA Physical Therapy services, physical therapists, and what to expect from their physical therapy treatments. You will handle tasks such as tracking and managing inbound and outbound therapy orders, managing the therapy scheduling queue, and completing pending insurance verifications. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. As a Therapy Scheduling Coordinator, you will provide high-level patient care by coordinating and scheduling physical therapy appointments in a friendly and efficient manner.

This position requires a high school diploma or equivalent. Customer service and appointment scheduling experience in a medical office or therapy clinic is preferred. A successful candidate will have familiarity with electronic medical record (EMR) systems and medical terminology. Excellent interpersonal, oral, and written communication skills, as well as the ability to work in a collaborative team environment, are required. This position requires travel to various ORA Physical Therapy clinic locations.