Medical Receptionist - Patient Concierge

Job Description

Job Description

Our Medical Receptionist will greet and schedule patients and visitors, call patients to remind them of appointments, answering and routing calls, making transactions, and keeping paperwork organized. The Receptionist mainly uses phones and computers to communicate with patients and staff, so they must have basic knowledge of computers. Must interact frequently with patients, medical professionals, and supervisors, and must have excellent communication skills and have a personable demeanor.

Hours: Monday - Friday, 8:30 a.m. - 5:15 p.m., with weekend mornings (Saturday & Sunday) and holiday rotation required.

Location: Based in: North Tampa at 5245 Fletcher Ave, Occasional travel to other offices as needed.

Responsibilities:

• Provide a warm, compassionate, and professional first point of contact by greeting patients and visitors, answering telephones, and directing inquiries to the appropriate team members while ensuring exceptional patient service.
• Coordinate patient scheduling by arranging, confirming, and updating appointments, follow-up visits, procedures, and physician referrals to support efficient clinic operations.
• Facilitate clear and timely communication between patients, physicians, laboratory staff, and clinical team members to ensure continuity of care while maintaining strict patient confidentiality.
• Accurately prepare, maintain, and organize medical records, charts, reports, and correspondence in accordance with clinic policies and privacy regulations.
• Assist patients with completing insurance, registration, consent, and privacy documentation, verifying information for accuracy and completeness.
• Respond to patient questions and concerns with empathy and professionalism, providing appropriate information and escalating clinical inquiries to the healthcare team as needed.
• Support daily clinic operations by completing administrative tasks, participating in special projects, and performing additional duties as assigned to promote a positive patient experience and an efficient workflow.

Education and Experience:

• High School Diploma or GED - required
• 1 year of MEDICAL ADMINISTRATIVE OR MEDICAL CALL CENTER experience is REQUIRED
• Bilingual Spanish a PLUS!

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.