Utility Analyst

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Consumer Assistance Division Manager (Utility Analyst)
Job Title: Consumer Assistance Division Manager (Utility Analyst)
Code: YC01
Opening date: May 19, 2026
Closing date: June 02, 2026
Location: Hallowell, Maine (Hybrid Work Schedule Available)
Salary: $81,224-$102,107.20 (Commensurate with experience)

About Us
The Maine Public Utilities Commission is seeking a Manager of the Commission's Consumer Assistance Division. This Division is responsible for administering the Commission's consumer assistance. The selected candidate will be responsible for managing the Division's consumer assistance functions - directly supervising 10 Senior Consumer Assistance Specialists - and will assist the Director with developing policy in the area of consumer assistance.

The Role
This is advanced professional/administrative work in the investigation and regulation of the activities of electric, gas, telephone and water utilities in Maine. The Consumer Assistance Manager is responsible for supervising and coordinating the activities of the Senior Ratepayer Assistance Specialists. These activities include receiving and resolving consumer complaints relating to billing disputes, inadequate service, and rate discrepancies; processing and deciding requests for exemptions submitted by utilities; and analyzing consumer inquiries and complaints to identify trends for use in managing the Division's work, as well as reporting to the Commission. Work may also involve coordinating efforts with Commission staff from other divisions on complex rules, tariffs, etc. to ensure compliance with Commission rules and regulations.

Why This Role is Exciting
Your role as the Consumer Assistance Manager will put you in the middle of critical energy discussions, where your work will have real-world consequences. Your efforts will help ensure the state's energy systems are reliable, sustainable, and affordable for consumers. If you enjoy solving complex problems and digging into the details, this is a great fit.
Minimum Qualifications:
The ideal candidate will have an undergraduate degree from an accredited four-year college or university, preferably in Public or Business Administration or other related field or have at least four years of public service or relevant private sector experience in management and/or consumer assistance. The ideal candidate will also demonstrate mature judgment and excellent writing and oral communication skills. Experience in utility regulation and complaint resolution is desirable.

Preferred Qualifications :
• At least 3 years of relevant experience in utility customer assistance, including but not limited to call center management, complaint resolution, credit and collections, or other related areas.
• Expertise in the management of consumer operations, consumer assistance, or customer communications.
• Or, a four-year degree in public administration, business, communications, or management-related fields (desirable but not required).

How to Apply
Application Instructions:
If you're eager to apply your analytical skills and intellectual curiosity in a meaningful and impactful way, we encourage you to apply! Interested applicants need to apply online by selecting the "Apply for this opening" button. Applicants must upload a cover letter, a current resume, and a professional or academic writing sample. Incomplete applications may not be considered. If you require a paper application, please go to the following link:


Contact Information:
For more information or questions, please contact Tanya M. Lavoie, Maine Public Utilities Commission, at View email address on click.appcast.io or View phone number on click.appcast.io.


We look forward to hearing from you!

Benefits of working for the State of Maine No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($11,857.68-$13,252.80 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
o Health Insurance Premium Credit - Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State of Maine contributes a percentage of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including non-birthing and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.


As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. Reasonable accommodations are provided to qualified individuals with disabilities upon request.


Information provided during the application, interview and selection process will be verified.

If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.