Store Manager

Job Description

Job Description

Our commitment extends beyond mere collections; it is a noble cause. We invite you to partner with us in supporting non-profits and safeguarding the environment.

Founded in 1982, Mid-West Textile has recycled over 1 billion lbs. of clothing, accessories, and shoes in just the last 20 years, saving over a trillion gallons of water and preventing about 10 billion kg of CO2 emissions. Eco Spot is proud to collect about 10 million lbs. annually that are recycled by its parent company – Mid-West Textile, LLC in El Paso, TX. Along with our Thrift Town Store to service our customers.

Join us in making Earth a better place to live—reach out and be part of this impactful journey!

Job Duties and Responsibilities

• Oversee and lead sales forecasting, scheduling, achieving performance metrics, providing outstanding customer service, and ordering (product and supplies).
• Lead the Thrift Town stores employee and supervisory team; ensure engagement and retention of employees, appropriate training and talent assessment, and quick resolution to employee relations matters.
• Lead by example in service and interaction with our customers; showing excellent customer service and acknowledging patronage, assisting in the location of items, and handling of customer complaints diplomatically and sincerely.
• Develop staff (recruiting, hiring, coaching, teaching, training, and cross training) and enforce all store policies and procedures.
• Maintain proper store conditions including but not limited to signage, merchandising, cleaning, store maintenance, and complying with all regulatory agency directives.
• Oversee and ensure excellent inventory management and proper rotation.
• Oversee the P & L for the store and ensure accountability to revenue targets; focus on growing profitability for your store.
• Quickly address areas of opportunity within the store and with your direct reports, utilizing appropriate corporate partners along the way.
• Ensuring all deadlines are met (cash deposits, reports, projects, etc.) by specified timelines.
• Ensure that all deadlines are met (ordering, receiving, data entry, timely responses to email, etc.).
• All related duties as assigned.

Qualifications

• Two years of retail leadership experience as a Store Manager or Assistant Manager: Self-driven and motivated with the ability to collaborate well with others.
• Must be available some evenings, weekends, & holidays

• Excellent communication and customer service skills; bi-lingual in English and Spanish is a plus.

• Proven record of accomplishment of in-store management.
• Experience in retail loss prevention.
• Strong leadership and team management skills.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and POS systems.
• High School Diploma combined with prior experience in retail store.
• Bachelor’s degree in business administration or related field preferred.
• Experience in the thrift store industry or non-profit sector is a plus.

Core Competencies

• Ethical Excellence: Maintain strict confidentiality in all work-related matters and consistently uphold Thrift Town's core values and beliefs.
• Effective Engagement: Demonstrate strong project management skills, meet deadlines consistently, and actively seek professional development opportunities.
• Open Communication: Exhibit excellent communication skills, contribute actively in meetings, provide clear and constructive feedback, and facilitate communication amongst your team.
• Collaborative Teamwork: Promote a positive team spirit, actively contribute to team success, show support for team members, and promote healthy diversity.
• Inclusive Empathy: Display inclusivity, sensitivity for other’s feelings, and empathy in interactions to foster respect for differences in gender, background, and culture.

Benefits

• 401(k) and 401(k) matching
• Paid Time Off
• Employee discount
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Other ancillary benefits