Bilingual Inside Sales Representative (East Bay Region)

Job Description

Job Description

WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more? 

NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving.

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect.

A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose. 

THE OPPORTUNITY:

We are looking for a bilingual Inside Sales Representative to join our team. This role handles a mix of inbound and outbound calls from customers, drawing on automotive aftermarket cataloging and parts knowledge to grow sales and accurately complete customer orders. The ideal candidate is highly customer service–oriented and skilled at locating products both internally and externally to meet customer needs.

This role requires close collaboration with the Branch Manager to ensure customer service expectations are consistently met, as well as strategic coordination with Outside Sales Representatives to help grow their books of business and meet overall sales objectives.

The Inside Sales Representative will be expected to convert customer interactions into transactions and proactively implement outbound call strategies to achieve sales targets.

RESPONSIBILITIES:

• Establish and maintain an installer book of business that meets and exceeds year-over-year sales targets. 
• Meet sales quota expectations set by Regional Sales Director.
• Negotiate prices, terms, and close deals with customers to secure sales. 
• Maintain and utilize CRM sales data to identify category opportunities to grow customer base.
• Perform outbound calls / cold call prospective customers to generate sales.
• Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
• Answer inbound calls and assist customers in completing their parts order.
• Develop strong connections with both new and existing clients to understand their needs and foster loyalty. 
• Utilize aftermarket parts cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting.
• Remind customers of communicated corporate promotional opportunities.
• Utilize outside vendor opportunities to help find a part that is not available internally.
• Provide consultation and expert advice to branch managers on any service-related issues.
• Recommend Transend Online Cataloging for customers that prefer online ordering.

KEY QUALIFICATIONS:

• Minimum 3 years’ experience in automotive aftermarket internal/counter sales preferred.
• High School Diploma, or equivalent work experience in role.
• Strong personal values that match those of NMG’s; including Integrity, Commitment, Humility, Respect, and Optimism.

SKILLS & ABILITIES:

• Experience using automotive aftermarket parts cataloging.
• Automotive aftermarket parts knowledge.
• Ability to multi-task, work under pressure.
• Relationship building.
• Experience using web-based order portals.
• Strong customer service philosophy.
• Proven track record of meeting counter sales targets.
• Proficiency in POS order punch out platforms.

WORK ENVIROMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this job the associate is regularly required to talk or hear. The associate is

TRAVEL REQUIREMENTS: 

regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.

Up to 10% of time.