Claims Support Specialist

Claims Support SpecialistWestern National Insurance is seeking a Claims Support Specialist to join our team! The individual in this role will have the opportunity to provide administrative and clerical support to claims team members by maintaining accurate records, assisting with daily operations, and delivering helpful and responsive service to internal and external customers.Responsibilities and opportunities of this role include:Providing administrative and clerical support to claims team members to assist with daily departmental operations.Maintaining accurate and up-to-date records in designated systems, ensuring information is accessible to appropriate team members.Updating routine reports and reviewing information for accuracy and completeness.Responding to incoming departmental phone calls and directing inquiries to appropriate team members as needed.Communicating with internal departments and team members to exchange information and support claims-related activities.Following established procedures and guidelines to complete routine tasks accurately and efficiently.Researching information and seeking answers to questions using established resources and processes.Applying knowledge to resolve routine issues and escalating more complex or non-routine matters for additional guidance.Demonstrating attention to detail while managing daily responsibilities and meeting established deadlines.Providing backup front desk receptionist support, as needed, for Claims Support Specialists located in Minnesota who report to the Edina office.Performing special projects and other duties as assigned.Must-have qualifications for a candidate include:High school diploma or equivalent.Strong verbal and written communication skills.Demonstrated attention to detail and accuracy.Ability to follow established processes and procedures.Strong time management and organizational skills with the ability to meet deadlines.Proficiency with core systems, office equipment, computer applications, and software packages.The full hiring range for this role is $18.53 - $24.46 per hour. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.Western National reserves the right to fill this position at a level above or below the level included in this posting.Western National has long been known as "The Relationship Company®" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.Western National offers full-time employees a significant Total Rewards Package, including:Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more:Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)Wellbeing Program, including onsite fitness studioPaid Time Off – including holiday, vacation, and volunteer100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)Paid parental leaveBonus opportunitiesWestern National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Western National Insurance