Scheduling Coordinator

Broker Relations Specialist

About Professional Insurance Planners and Consultants of Iowa (PIPAC)

Cedar Falls, IA

About Professional Insurance Planners and Consultants of Iowa (PIPAC)

Professional Insurance Planners and Consultants of Iowa, or PIPAC, headquartered in Cedar Falls, Iowa, is a leading marketing organization of life and health insurance products that assists agents in finding the right product fit for their clients. PIPAC partners with insurance carriers and markets these products through independent agencies throughout the Midwest. PIPAC provides independent agents with quality products at competitive prices with "Positively Outrageous Service." For more information, visit

Job Summary

PIPAC Health and Life Brokerage, an Integrity partner, is seeking a reliable and dedicated full-time service-oriented representative in our Cedar Falls office to provide sales and administrative support to independent insurance agents operating in individual health insurance and Medicare markets. The ideal candidate will possess strong communication and computer skills, a helpful friendly attitude, and the ability to work independently in an often fast-paced environment.

Primary Responsibilities:

• Handle inbound and outbound agent communication related to policy applications and service-related issues.
  
• Be knowledgeable in all individual health and Medicare products offered through PIPAC. Staying up to date on industry trends and changes in insurance policies and coverage options.
  
• Build and maintain strong working relationships with agents and carriers.
  
• Advise and educate agents on individual health insurance and Medicare products.
  
• Understand and promote available quoting and enrollment tools and platforms.
  
• Process enrollments, policy changes, and claim issues in a timely manner according to carrier guidelines.
  
• Update and maintain database records and electronic files.
  

Primary Skills & Requirements:

• Associate's degree and 2-3 years of customer service-related experience; or equivalent combination of education and experience.
  
  
• Excellent verbal/written communication and interpersonal skills.
  
• Proficiency with computer programs and Microsoft Office applications.
  
• Dependable, highly organized self-starter with a positive attitude and passion for providing great customer service.
  

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.


Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.