Senior Associate, New Verticals - Retail Shopping Experience Strategy & Operations

Senior Associate, New Verticals - Retail Shopping Experience Strategy & Operations

New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA; Washington, D.C.; Chicago, IL; Tempe, AZ

About the Team

The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more!

About the Role

We are hiring a Senior Associate to join the Retail Strategy & Operations team to own the backend data that fuels what customers see when shopping Retail on DoorDash. This person will develop deep expertise in Retail merchants and categories and become the team's authority on data quality defining what best-in-class product and merchant data looks like, and building the systems that keep it that way as we scale.

They will partner with the central Catalog team on attribute creation, translate merchant catalog feeds into DoorDash standards, and manage enrichment programs to hit coverage targets across categories. Beyond day-to-day execution, they'll build repeatable frameworks like style guides that keep data clean as new merchants and categories launch, and track quality over time to catch gaps before they reach customers. A few key responsibilities will tactically look like:

• Owning attribute definition, enrichment, and catalog feed mapping to hit data coverage targets at scale
• Setting and scaling data quality standards, building repeatable frameworks like style guides and quality rubrics
• Tracking data and PDP quality over time, proactively flagging gaps before they reach customers
• Managing day-to-day enrichment vendor operations
• Partnering with the Catalog team on attribute creation and taxonomy definition

This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user research, putting together product visions, and synthesizing complex analyses all with the leverage of AI tools. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. The scope of this role will continue to evolve as AI tools become more powerful and accessible, and we want someone who finds that trajectory exciting rather than unsettling.

We operate in a hybrid model and spend a few days a month in person together. This person will report into the Manager on our Retail Strategy & Operations team and be an individual contributor.

You're excited about this opportunity because you will

• Strategize. From first principles, you'll develop the optimal strategy for best serving our customers and merchants.

• Operate. You'll create tracking dashboards for your key metrics and own week over week movement as well as quarterly targets for those metrics.

• Analyze. Build models using SQL, Excel, and AI tools to evaluate the economic, operational and strategic costs and benefits of various programs and experiments

• Experiment. You'll transform strategies into operational experiments that create measurable and actionable outcomes

• Build. You'll have your fingerprints all over DoorDash's next big business. You'll launch new products, get 1% better every day, and scale something completely new. This means everything from high-level strategy to operational details.

• Lead, collaborate and Influence. You'll partner with and influence cross-functional teams including growth, quality, design, marketing, partnerships and product team to build and scale the Retail business.

We're excited about you because

• You have 2-4+ years of experience. You've succeeded in similar cultures that are highly analytical and cross-functional (e.g., startups, tech, operations, strategy, consulting, banking, or a related experience).

• You are AI native. You've adapted to integrating AI into your daily workflows with tools like Claude, Cursor, Copilot and other relevant tools.

• You are an owner. You're always looking for opportunities to better your work product and own the outcome both the good and the bad

• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.

• You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL, building models in excel and leveraging AI tools for analysis.

• You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team.

• You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment

• You have a completed Bachelor's Degree.

Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000 - $128,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond