Branch Operations Manager

Job Description

Job Description

Branch Operations Manager Note: Our Branch Managers have the potential to earn $500 or more monthly in incentives based on branch production goals.  
Reports to: VP of Branch Sales and Operations

 
SUMMARY/OBJECTIVE:  
Under the direction and supervision of the AVP of Branch Sales and Operations, Guides branch office staff in providing quality service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines.  

 
SPECIAL NOTE:
Travel will be required during training. Training will be conducted in Hattiesburg, MS and will last approximately 1 month. Details of what this will entail will be discussed during your interview. 

 
Sunbelt Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:  

• Medical, dental and vision insurance 
• 401(k) Retirement Plan with 100% match on the first 6% contributed by you and profit shares 
• Paid Federal Holidays 
• Employee Education Assistance Program (Tuition Reimbursement). Contract required with Terms and Conditions. 
• PTO (Paid time off)  
• Employee Assistance Program (EAP) 

Supervisory Responsibilities:
Directly responsible for the branch staff and their departments in every aspect of function and performance. 

Essential Functions:  
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develops and assigns measurable service and sales goals to staff. Track and monitor results. 

• Ensure the member experience is courteous, attentive, and efficient at all times, and all member relations included, but not limited to complaints, concerns, problems, etc. are resolved quickly and efficiently. 
• Maintain a highly motivated, well-trained staff. 
• Schedule office staff, including PTO and all other time off, to ensure adequate staffing for efficient branch operation. 
• Maintain time cards and time sheets for all branch staff. 
• Evaluate the job performance of branch office staff to ensure quality of work and service to members. 
• Maintain and re-order office equipment and supplies inventory. 
• Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. 
• Monitor office activity, including the number of transactions, volume, teller errors, loan volume, teller and loan personal sales, new accounts, etc. 
• Perform Loan Processor duties, including loan interviewing and processing.  
• Complete all title paperwork, research loan values and research vehicle history reports.  
• Assist members in solving account problems. 
• Create and maintain a cross-selling environment within the branch. 
• Balance, replenish and maintain ATMs. 
• Oversee safe deposit box rentals, and maintain computer generated fee for annual rental. 
• Assist in performing various member transactions including opening and closing accounts (checking, savings, Share Certificates,   IRAs) withdrawals, transfers, etc. 
• Council members with financial problems.  
• Understand and is accountable for executing all job functions (and subordinates’ job functions) in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Program (CIP). Note: Failure to comply with  requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as civil and criminal penalties.  
• Coach and develop branch staff pertaining to job performance. 
• Be knowledgeable of and be able to complete all duties of the Head Teller and FSR. 
• Exercises prudent care when making decisions to benefit members and protect the credit union from loss. 
• Performs as a leader who interacts with staff and members to ensure fair and unbiased treatment of all. 
• Manage the security and safety for the branch, with responsibility to maintain the alarm system and to alert staff of any changes. 
• Ensures application of and compliance with established credit union policies and procedures.  
• Resolves difficult member issues and exercise authority to make appropriate exceptions to policy and procedure. 
• Supports the credit union’s vision and philosophy and actively participates in training sessions and special promotions. 
• Seeks out, trains, and mentors’ potential candidates for leadership positions within the credit union. 
• Stays informed of credit union products, services, procedures, new developments, and knowledge of the competition and their  products. 
• Implement new programs and services in the branch.  
• Manage branch facility, with responsibility for its overall physical maintenance.  
• Produce and mail adverse action notices.  
• Other duties as assigned. 

Competencies:  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. 

• Ability to achieve extraordinary results through effective management of resources, systems, and processes. 
• A Full knowledge of all Credit Union policies and procedures and all branch services and products. 
• Judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines. 
• Educational equivalent to a four-year high school diploma, post-secondary coursework preferred. 
• Two to four years of supervisory experience in a Credit Union setting required. 
• A Full working knowledge of PC applications (Word, Excel, MS Outlook).  
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)  
• Well-developed interpersonal skills required for supervising the branch staff and projecting a positive and professional image as a  representative of the credit union. 
• May require travel for training as required by the credit union.
• Ability to Work effectively and productively with others, Balances team and individual responsibilities, exhibits objectivity and  openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above  own interests, Able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed,  recognizes accomplishments of other team members. 
• Demonstrates initiative, self-confidence, resiliency, and a willingness to take responsibility for personal actions. 
• Utilizes effective processes to make decisions. 
• Job requires being reliable, responsible, and dependable and fulfilling obligations. 
• Ability to achieve extraordinary business results through people, exhibits confidence in self and others, Inspires and motivates others  to perform well, Effectively influences actions and opinions of others, Inspires respect and trust, Accepts feedback from others,  Provides vision and inspiration to peers and subordinates, Gives appropriate recognition to others, Displays passion and optimism,  Mobilizes others to fulfill the vision. 
• Organizes time and resources to meet deadlines and accomplish all work assignments  
• Demonstrates proficiency, ability, and core competencies as required for the position. 
• Impeccable Business Ethics – Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and  ethically, upholds organizational values. 
• Ability to express ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others  adequately informed, selects and uses appropriate communication methods. 
• Encourages open communication, confronts difficult situations, maintains objectivity, keeps emotion under control, uses negotiation  skills to resolve the conflict.
• Requires innovative and original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving  work, develops innovative approaches and ideas, presents ideas and information in a manner that gets others' attention. 
• Performance Coaching - Defines responsibilities and expectations, sets goals and objectives, gives timely performance feedback,  motivates for increased results, recognizes contributions, Encourages training and development. 

Education & Qualifications:  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are  representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with  disabilities to perform the essential functions. 

• Education/Experience - Bachelor’s degree (B.A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience. 

Experience, Skills and Other Requirements: ·        

• Must possess strong basic math skills, accuracy, and attention to detail. 
• Must demonstrate an ability to understand and implement changing policies and procedures.  
• Exceptional oral and written communication skills required.  
• Computer Skills – MS Word, Excel, Outlook, and PowerPoint.  
• Must possess interpersonal skills including courtesy, tact, and diplomacy as they are essential elements of the job. Work involves  much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building  relationships, or soliciting cooperation. 
• Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.  
• Must be familiar with home banking and bill paying services.  
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited  standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Certificates, Licenses and Registrations:  

• Must successfully complete BSA training as required. 
• Employee must be bondable (insurable) 

WORK ENVIRONMENT:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Primarily in-door office work with quiet to moderate noise level. 
• Occasional work outside the office.  
• Occasional travel for business-related functions.  
• Occasional evening and weekend schedules required. 

Position Type/Expected Hours of Work:  
This is a full-time position. Days and hours of work are Monday, Tuesday, Thursday, and Friday 8:00 a.m. to 5:00 p.m., Wednesday 8:00 a.m.  to 3:00 p.m. and occasional Saturdays from 9:00 a.m. until 1:00 p.m.  

 
PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential  functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp;  reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally  required to lift and/or move 20-30 pounds.  

 
Employment Requirements:  
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:  

• U.S. Citizenship  
• Successfully passing a drug test for illegal drugs  
• Successfully passing a background investigation 

DECLARATION  
This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the  employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Sunbelt FCU is an Equal  Opportunity Employer.