Senior Technical Consultant - ServiceNow

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

Roles and Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM , Service Portal , and ITOM modules ( Discovery , CMDB ).
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST , SOAP , and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance
• Develop, review, and optimize scripts – Business Rules , Script Includes , UI Policies , Client Scripts , etc.
• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 7+ years of experience working with ServiceNow , including hands-on development and implementation.
• Strong expertise in ITSM , Service Portal , Integrations , ITOM ( Discovery , CMDB ).
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
• ServiceNow Certified System Administrator , Certified Application Developer , or Certified Implementation Specialist certifications preferred.
• Experience with additional ServiceNow modules like HRSD , or GRC .

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
• Paid time off and company holidays , along with additional leave benefits as per policy
• Flexible work arrangements , supporting work-life balance
• Learning and development opportunities to support continuous growth and upskilling
• Employee wellness initiatives and programs focused on physical and mental well-being
• Retirement and statutory benefits in line with India regulations
• Inclusive and people-first culture , with a strong focus on collaboration and ownership