Front Desk & Patient Flow Coordinator

Job Description

Job Description

Most people go to work but not many people go to work knowing that what they do every single day makes a real difference in people's lives. This is more than a J-O-B.

At Chattanooga Family Chiropractic, we know the body was created to heal itself, and every single day, we get a front-row seat to watch it happen. A child who could not sleep through the night finally rests peacefully. A mother who thought chronic pain was just "part of getting older" remembers what it feels like to move freely again. A father plays on the floor with his kids without wincing for the first time in years. This is not a typical healthcare office, and this is not a typical job. This is a place where lives change, one adjustment at a time.

We are a high energy, warm clinic where our practice members and patients are treated like family, and we are looking for someone who fits right into that culture. And we are looking for a warm, energetic, detail-oriented person to be the first face and voice our patients experience, someone who takes full ownership of the front desk and the flow of our clinic so every patient feels cared for from the moment they call or walk in.

This is not a sit behind a desk kind of role. We are a health center, not a typical medical office, and this position moves. You will be on your feet, moving through the space, guiding patients from the waiting room to the right area, communicating with the clinical team in real time, and keeping the whole day flowing smoothly, all while managing the phones and the schedule.

Because of the number of people we serve, there are a lot of moving parts. This role requires someone who can learn independently, work through training videos and training calls, and take comprehensive notes and checklists to keep everything running smoothly.

If you are the kind of person who lights up when helping people, who has energy to match a busy day, and who wants your work to mean something bigger, we want to meet you.

WHAT YOU WILL OWN

• Patient flow: actively moving through the clinic to guide patients between the waiting room, adjustment areas, and other stations, keeping the day moving without bottlenecks
• Patient scheduling: booking, confirming, and adjusting appointments to keep the day running smoothly
• Phones and email: answering calls, responding to messages, and following up with patients promptly, often while on the move
• Patient experience: greeting patients warmly, managing check in and check out, and keeping wait times low
• Real time coordination with the doctor and clinical team so the schedule and the room flow stay in sync
• Opening and closing duties for clinic hours: getting the office patient ready before doors open and properly closed down at the end of the day
• Front office standards: keeping the lobby, front desk, and patient facing areas clean, organized, and welcoming
• Patient reminders and follow up: helping patients stay on track with their care plans and appointments
• Learning and training: completing training videos and calls independently, and keeping comprehensive notes and checklists to manage the many moving parts of a high volume clinic

WHO THIS ROLE IS FOR

• You are warm, personable, and genuinely enjoy taking care of people
• You have energy and stamina. You are comfortable being on your feet and moving throughout your shift, not sitting behind a desk all day
• You are organized and can juggle a ringing phone, a full waiting room, and a schedule change without missing a beat
• You take initiative. You see something that needs to be done and you do it
• You are a self-directed learner who can work through training videos and calls, then take clear, comprehensive notes and build checklists to keep yourself on track
• You are dependable and consistent, patients and teammates can count on you
• You understand that the front desk sets the tone for a patient's entire experience, and you take that seriously
• You want to be part of a high energy, warm team where patients feel like family

THIS IS NOT THE RIGHT FIT IF

• You are looking for a traditional, seated front desk role with minimal movement
• You need constant direction and hand holding to stay on task
• You get flustered easily in a fast paced, high volume environment
• You struggle to learn independently from training materials or take your own notes
• You are not comfortable on the phone or with in person conversations

SCHEDULE

This is a part time position, roughly 25 to 30 hours per week. Below is an example of the schedule in the office for this position:

• Monday: 7:00am to 11:30am and 2:00pm to 6:30pm
• Tuesday: 12:00pm to 6:00pm
• Wednesday: 7:00am to 11:30am and 12:30pm to 3:30pm
• Thursday: 12:00pm to 6:00pm
• Friday: 10:00am to 11:30am

We are looking for someone long-term, which means that the longer you are with us the more benefits we will look to offer (like health insurance) even at part-time.

Drs. Warren Chattanooga Family Chiropractic is a family-centered wellness clinic led by Drs. Nathan and Rebecca Warren, focused on helping individuals and families take ownership of their health through a root-cause, whole-body approach. We combine structural corrective chiropractic care with functional wellness strategies, advanced lab testing, personalized nutrition and supplementation, and hyperbaric oxygen therapy to support healing at the cellular level. Rather than chasing symptoms, we work to restore proper function of the nervous system, optimize hormones, improve gut health, and enhance overall performance, empowering our patients with the education and tools they need to achieve long-term, sustainable health.

Company Description

Drs. Warren Chattanooga Family Chiropractic is a family-centered wellness clinic led by Drs. Nathan and Rebecca Warren, focused on helping individuals and families take ownership of their health through a root-cause, whole-body approach. We combine structural corrective chiropractic care with functional wellness strategies, advanced lab testing, personalized nutrition and supplementation, and hyperbaric oxygen therapy to support healing at the cellular level. Rather than chasing symptoms, we work to restore proper function of the nervous system, optimize hormones, improve gut health, and enhance overall performance, empowering our patients with the education and tools they need to achieve long-term, sustainable health.