Quality & Process Improvement Manager

$90k - $120k

1872 Consulting

Quality & Process Improvement Manager

Location: Sheboygan, WI

Job Type: Full-time, On-site

Industry: Machinery Manufacturing

Salary: $90K-$120K

Company Summary
leading provider of automated packaging solutions , this company has been at the forefront of innovation, helping businesses streamline packaging processes for increased efficiency and quality. With a commitment to continuous improvement and customer experience , they pride themselves on a collaborative, fast-paced culture that drives operational excellence. Recognized as a Top Workplace for multiple years , they are seeking passionate individuals to join their growing team.

Position Summary
The Quality and Continuous Improvement Manager will play a key role in enhancing customer interactions, optimizing service delivery, and driving quality assurance across the organization. This role combines process improvement, customer journey mapping, and data-driven quality assurance to create a seamless and efficient customer experience. The ideal candidate will have a strong background in Lean Six Sigma, customer service operations, and cross-functional collaboration .

Key Responsibilities

Develop & implement quality standards for customer interactions, service delivery, and parts fulfillment.
Lead continuous improvement initiatives using Lean Six Sigma methodologies.
Oversee customer journey mapping , identifying service pain points and driving improvements.
Manage call center quality assurance to enhance first-call resolution and customer satisfaction.
Analyze customer feedback and operational KPIs to optimize service performance.
Collaborate with internal teams to align quality initiatives with business goals.
Utilize data analytics tools (Tableau, Power BI) for reporting and decision-making.

Qualifications

5+ years in quality management, process improvement, or call center operations.
Lean Six Sigma certification strongly preferred.
Experience with CRM and customer service tools (Salesforce, NICE, Five9).
Strong data analysis and reporting skills .
Bachelor's degree in business, engineering, or a related field.
Experience in packaging, manufacturing, or automation industries is a plus.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Quality & Process Improvement Manager in Oostburg, WI vacancy

Quality Assurance Technician III - 1st Shift
...Reimbursement Program JOB SUMMARY The Quality Assurance Technician III is a senior-... ...matter expert on quality inspection processes, advanced measurement tools, and root... ...junior inspectors, supports continuous improvement initiatives, and partners with engineering...
Quality
Hourly pay
Apprenticeship
Work at office
Day shift
Strohwig Industries
Cedar Grove, WI
1 day ago
Bilingual AI Quality Analyst (EN/FR) Remote
$30 per hour
...involves measuring the progress of AI chatbots and providing diverse tasks in both languages. Responsibilities include evaluating the quality and performance of AI models. Flexible working hours and hourly pay starting at $30, with opportunities for bonuses based on high-...
Quality
Hourly pay
Remote work
Flexible hours
DataAnnotation
Cedar Grove, WI
1 day ago
Sr. Project Operations Manager
...Sr. Project Operations Manager Location: Sheboygan, WI Job Type: Full-time... ...define project objectives, and ensure quality control throughout the project... ...personnel assignments. Evaluate and improve systems and processes to meet project requirements and profitability...
Quality
Full time
Contract work
Monday to Friday
1872 Consulting
Oostburg, WI
5 days ago
Quality Manager
...Quality Manager Georgia-Pacific is now hiring a Quality Manager at our corrugated facility... ...responsible for managing quality and processes while partnering with the operations,... ...visit Foster a culture of continuous improvement to improve process control, quality,...
Quality
Immediate start
Visa sponsorship
Koch Industries
Sheboygan, WI
5 days ago
Director of Corporate Quality
...The Director of Corporate Quality is responsible for establishing... ...will champion continuous improvement efforts and defect reduction... ...ensuring an effective Quality Management System (QMS) is in place.... ...and documents procedures for process control, process improvement...
Quality
Local area
Overseas
Vollrath
Sheboygan, WI
4 days ago
Process Quality Manager
...Position Overview As a Process Quality Manager, you are responsible for planning, compliance and monitoring functions within a facility. This... ...observe, seek out areas of opportunity, and initiate improvement programs in order to lead the facility to operational excellence...
Quality
Full time
Work at office
Shift work
Day shift
C&S Wholesale Grocers Inc
Sheboygan, WI
2 days ago
Seasonal QA Lab Tech.
...GENERAL SUMMARY: Seasonal Quality Assurance Responsible for... ...and reporting for different processes in the plant. PRINCIPLE DUTIES... ...as assigned by Lakeside Management. Adhere to all Lakeside Foods... ...work toward the continuous improvement of his/her job, work area,...
Quality
Seasonal work
Immediate start
Lakeside Foods
Belgium, WI
1 day ago
Sr. Quality Assurance Associate
$26 - $46 per hour
...role you will support the development, maintenance and improvement of supplier quality systems, and ensure their alignment with business goals,... ...supplier and material qualification, approval and change management. Who You Are: Minimum Qualifications: ~ Bachelors...
Quality
Work experience placement
Work at office
EMD Group
Sheboygan Falls, WI
2 days ago
Inventory Control and Quality Assurance Lead
$27 per hour
...communities. As the Inventory Control and Quality Assurance (ICQA) Lead, you will assist... ...coordinating and executing counts, quality processes, and reporting key quality performance... ...include auditing, counting and quality management. Train and develop ICQA Specialists and...
Quality
Work at office
Local area
Immediate start
Monday to Friday
Shift work
Day shift
Piggly Wiggly Midwest, LLC
Sheboygan, WI
2 days ago
Systems Manager - Quality
Description We're seeking a Quality Systems/Sanitation Design Manager to lead and strengthen quality systems... ...You'll Do Lead and continuously improve FDAcompliant quality systems... ...customer complaints, and product release processes Partner closely with Manufacturing...
Quality
Rockline Industries
Sheboygan, WI
1 day ago
Area Supervisor Green Bay, WI Area
...the benefits of a flexible remote schedule while honing your management skills in a fun and enthusiastic atmosphere when overseeing in... ...operations of multiple stores , ensuring excellence in service and quality. Oversee hiring, training, and scheduling of team members...
Quality
Remote work
Flexible hours
Papa John's
Sheboygan, WI
6 days ago
District Manager
$65.2k - $116.5k
...District Manager Take 5 Oil Change is your neighborhood go-to... ...expertise, and our efficient process that gets you on your way safely... ...consistency in service quality and operational efficiency... ...metrics to identify areas for improvement and develop plans to increase...
Quality
Local area
Take 5 Oil Change
Waldo, WI
2 days ago
Global Process Manager
$90.2k - $137.7k
...Global Process Manager Work Mode: Onsite Location: Onsite - Kohler, WI Opportunity... ...processes. The position assures that quality, operating, and customer satisfaction... ..., and implementation of process improvements to drive stronger business outcomes....
Quality
Kohler
Kohler, WI
5 days ago
Quality Manager - Bemis Health Care
...Quality Manager - Bemis Health Care Your Impact. Our Legacy. At Bemis Manufacturing Company... ...pertaining to the regulation process for products requiring clearance and registration... .... *Lead the corrective actions to improve customer satisfaction. *Maintain post...
Quality
H1b
Work at office
Bemis Manufacturing
Sheboygan Falls, WI
2 days ago
Operations Manager - Sheboygan
$77k - $104k
...opportunities to grow your career. Operations Manager Location: Sheboygan, WI Job... ...Electric standardized operations processes. Managerial oversight includes safety,... ...operations standards. * Manage consistently improving quality standards in service, business process,...
Quality
Full time
Temporary work
For contractors
Local area
Visa sponsorship
Monday to Friday
Day shift
Sonepar
Sheboygan, WI
2 days ago
Lead Peer Reviewer: Drug Design & Methodology
...Doctorate (PhD/MD) and have at least two recent publications in their field. Responsibilities include assessing the originality and quality of manuscripts, providing constructive feedback, and evaluating study designs. Strong analytical and written communication skills...
Quality
Cactus Communications
Cedar Grove, WI
1 day ago
Remote AI Support & Data Quality Specialist
...communication skills and a background in customer service. Responsibilities include responding to customer queries, improving AI-driven support tools, and ensuring data quality. Ideal candidates are detail-oriented and can work both independently and in teams. #J-18808-Ljbffr
Quality
Remote work
YO IT Consulting
Cedar Grove, WI
3 days ago
Director of Enterprise Master Data
...productive and efficient, reduce costs and improve our capacity and profitability. You... ...the transformation and ongoing management of Johnsonville's master data... ...implementing modern MDM tools and processes, and ensuring high-quality, consistent, and trusted data across...
Quality
Flexible hours
Johnsonville
Sheboygan Falls, WI
2 days ago
Director of Culinary Operations
...or copy this link : *Not available in AR. Responsibilities: The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence...
Quality
Local area
Healthcare Services Group, Inc.
Sheboygan, WI
9 hours ago
Remote Open-Source Software Intern (R&D)
...products used worldwide. Responsibilities include design and development of Odoo features, code improvement, and ensuring quality through testing. The role supports a flexible working environment with home-working options and a fast application process. #J-18808-Ljbffr
Quality
Internship
Remote work
Work from home
Worldwide
Flexible hours
Odoo SA
Cedar Grove, WI
2 days ago
Offshore QHSE Engineer: Safety, Environment & Quality
...leading environmental engineering firm is looking for a Project QHSE Engineer – Offshore to ensure health, safety, environmental, and quality standards on international sites. Responsibilities include supporting risk assessments, promoting a strong QHSE culture, and...
Quality
Dredging, Environmental and Marine Engineering NV
Cedar Grove, WI
1 day ago
ASSISTANT MANAGER
...Assistant Manager Pizza Ranch® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-... ...opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership...
Quality
Casual work
Pizza Ranch
Oostburg, WI
3 days ago
Assistant Food Manager - Sheboygan Area
$18 - $22.26 per hour
...Follow this link to apply: myapps.kwiktrip.com Location: Food Management positions in Sheboygan area Pay Range: $18.00 to $22.26... ...merchandising, and most importantly ensure that the highest quality of customer service is being met on a daily basis Requirements...
Quality
Full time
Shift work
Afternoon shift
Kwik Trip
Sheboygan, WI
4 days ago
French Language Expert - Cedar Grove
...shape how models learn, reason, and perform through high-quality, real-world input. Key Responsibilities: #... ...professional recordings. # Provide constructive feedback to improve transcription and voice data processes. # Uphold exceptional attention to detail in both...
Quality
For contractors
Remote work
micro1
Cedar Grove, WI
1 day ago
Subject Matter (STEM) Expert - Remote
...multimedia content, contributing directly to the quality and rigor of expert-level educational... ...best practices and supporting quality improvement initiatives. Required Skills And... ...to work independently in a remote, self‑managed environment. Experience with educational...
Quality
For contractors
Remote work
YO IT Consulting
Cedar Grove, WI
1 day ago
Family Medicine, Nurse Practitioner or Physician's Associate - Sheboygan/Plymouth
...new care team in Sheboygan County! Here, you will collaborate with physicians and fellow healthcare professionals to provide high-quality care for patients from birth to age 64. This role offers the opportunity to make a meaningful impact on patient lives while contributing...
Quality
Anovia Healthcare Group
Sheboygan, WI
22 days ago
SHIFT LEAD
...receive a legendary experience through quality food and service; and where we take a positive... ..., you will be challenged to assist all managers in helping to coordinate and drive... ...of the house operations, procedures, and processes and will be a key leader in driving and...
Quality
Casual work
Shift work
Pizza Ranch
Oostburg, WI
3 days ago
MDS Coordinator - Full-Time
...every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the... ...and administration of the Resident Assessment Instrument (RAI) process to ensure accurate and timely completion of resident assessments...
Quality
Full time
Part time
Elroy Health Services
Oostburg, WI
3 days ago
Senior Mechanical Engineer
...pharmaceuticals, and more. With a strong emphasis on quality, customer success, and innovation, the... ...for automated packaging equipment. Manage projects from conception to completion,... .... ~ Experience with precision measuring instruments and manufacturing processes....
Quality
Full time
1872 Consulting
Oostburg, WI
5 days ago
School Bus Driver
...effectively interact with a wide range of management styles within the Company and build... ...development of realistic action plans. Quality: Demonstrate accuracy and thoroughness and... ...direction, and solicit feedback to improve performance. The Company has reviewed...
Quality
Contract work
Immediate start
Johnson School Bus Service Inc
Cedar Grove, WI
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Quality & Process Improvement Manager. Be the first to apply!