Customer Service Delivery Advocate

Customer Relationship Advocate Location: Dubuque (This position will report to the office in Dubuque) Department: Customer Care Employment Type: Full-Time Connect Communities. Grow Your Career. Make an Impact. At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Customer Relationship Advocate , you will provide technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals. What You’ll Do Assist customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers. Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns. Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer's expectations while minimizing need for further escalation. Take ownership and accountability that serves to facilitate successful outcomes per customer requests. Promote ImOn products and services based on a logical relationship to the customer’s needs and in accordance with business goals. Analyze and solve problems regarding billing, service, or sales issues. Demonstrate punctuality and consistent attendance. What We’re Looking For Strong communication and customer service skills A positive, professional attitude, even in challenging situations Technical curiosity and a willingness to learn Dependability and attention to detail Ability to work independently and as part of a team Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.) Strong leadership skills within a field environment Requirements Minimum Requirements High School degree or equivalent At least 2 years customer service experience in a high-contact, service-related environment. Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Excellent interpersonal and communication skills with the ability to work independently as well as part of a team. Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems. Proven ability to maintain composure in stressful situations. Flexibility to work variable schedules and overtime as required. Preferred Qualifications Telecommunications/Utility industry experience Why Join Our Team Career Growth: Structured advancement with company-supported certifications. Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills. Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service. Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way. Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results. ImOn will hook you up with Company Benefits: Competitive pay Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off (vacation, holidays, and sick days) Company-provided tools, uniforms, and vehicle for field roles Employee discounts on services and partner programs Wellness and employee assistance programs ImOn Communications, LLC is an Equal Opportunity Employer #J-18808-Ljbffr