Specialist, Facility Care

Job Description

Job Description

Description:

About Bouldering Project

Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started.

About the Role

Facilities Care Specialists are responsible for maintaining a clean, safe, and presentable facility at Bouldering Project. Facilities Care Specialist employees are an integral part of the in-house management and maintenance of the built environment at each local facility and are primarily responsible for the cleanliness of the facility. These staff members have a direct impact on the experience of every individual that walks through the door, from a first impression of the space to a lasting experience, these staff help to create a welcoming and healthy environment.

What You’ll Do

Job duties may include, but are not limited to:

Cleaning and Facility Maintenance

• Works with the maintenance team and other staff to perform regular cleaning duties including but not limited to vacuuming climbing mats, mopping concrete floors, dusting required areas, regular cleaning of restroom areas, cleaning and sanitizing fitness equipment, and ensuring that all custodial related assignments are completed as assigned by the Facilities Manager
• Maintains a clean, organized, and presentable facility and retail area for members and guests
• Maintains and cleans facility grounds and building as needed
• Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention
• Follows opening and closing cleaning and facility procedures
• Performs basic maintenance tasks as needed

Customer Service

• Actively responds to customer needs, membership and event questions, inquiries, and feedback
• Provide customers with product, membership, and event information as needed
• Engages with customers, providing assistance with climbing, orientation, and facility offerings

Facility Safety and Incident Response

• Ensures the safety of staff and customers via regular safety walkthroughs
• Responds to accidents and incidents following the Safety Manual and Protocol
• Administers first aid in accordance with Safety Manual and BP Protocol
• Documents incidents through incident report log

What You’ll Bring

Required Qualifications

• Ability to follow written and verbal instructions
• Reliable, self-directed, and able to work with minimal supervision
• Comfortable and able to work early morning, evening, or weekend shifts, Sometimes overnights.
• Knowledge of or willingness to learn cleaning chemical safety and proper handling

Essential Physical Requirements

This role requires the ability to perform the essential functions of:

• Ability to lift and carry up to 50 lbs
• Must be able to stand, walk, and move continuously for extended periods
• Frequent bending, kneeling, stooping, and reaching
• Ability to push and pull wheeled equipment (mops, carts, vacuums)
• Ability to climb ladders and step stools

Preferred Qualifications

• Prior janitorial, custodial, or facilities maintenance experience
• Familiarity with commercial cleaning equipment and techniques
• Experience with floor care equipment (auto scrubbers, burnishers, extractors)
• SDS/chemical safety awareness

We know not everyone will meet 100% of the qualifications—if this role excites you, we encourage you to apply.

Working at Bouldering Project

At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible and welcoming to all. Our core values—Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented—are expected to be demonstrated in both leadership and daily operations. These values guide how we build community, deliver exceptional experiences, and continually evolve together.

This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs.