Clinical Care Coordinator (Los Altos & San Mateo Clinics)

Job Description

Job Description

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide.

Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems—including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit—collaborate with us to expand this level of care.

Alongside care delivery, we are building the science and technology the field has long lacked—proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness.

The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities.

The Team

We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system—we are redefining it.

Our teams work cross-functionally because the work demands it. The psychiatrist informs the product roadmap. Engineers understand the clinical complexity their technology must solve. Researchers sit alongside the operators running the clinics their work measures.

Every function—finance, product, people, growth, technology—exists to serve one goal: better outcomes for the people we care for.

The Opportunity

As a key member of the interdisciplinary clinic team, the Clinical Care Coordinator (CCC) plays an essential role in supporting members' daily experiences and sense of belonging at Amae Health. This role requires comfort and flexibility floating between our two Northern California clinics, San Mateo and Los Altos, based on daily and weekly needs.

You'll help create a warm, engaging environment by facilitating group activities and wellness programming that encourage connection and growth. Working closely with clinicians and staff, you'll share insights and contribute to a collaborative, team-based approach to member care. Beyond member engagement, you'll support clinic operations by managing communications, maintaining accurate records, and assisting with daily workflows.This is a hands-on, growth-oriented role — ideal for someone passionate about mental health, eager to learn, and excited to make a meaningful impact in their community.

Location Requirement

This position is based across both of our Northern California clinics — San Mateo and Los Altos. The ideal candidate is highly flexible, reliably mobile between both sites, and comfortable adapting to whichever clinic needs support on a given day. Regular travel between locations should be expected as a core part of this role, not an occasional exception.

What You Will Work On:

• Member Engagement & Support - Facilitate groups, arts and crafts, and recreational activities to enhance the member experience at Amae Health. Encourage positive social interactions and engagement in daily programming.
• Clinic & Operational Support -  Welcome members to the clinic, manage communications via phone and email, and assist with scheduling and member record updates to support smooth daily operations.
• Team Collaboration -Collaborate with the interdisciplinary care team—including psychiatrists, therapists, dietitians, and primary care providers—to share observations and support coordinated member care. Participate in team meetings and contribute to discussions about member engagement.
• Member Advocacy & Resource Connection - Identify members' ongoing needs and help connect them with community resources and supports that promote wellness.
• Growth & Development -  Contribute to projects that support clinic growth and ongoing member success. Participate in training and supervision to build skills in mental health support, community resources, and member engagement.

About You: 

You're a people-person who enjoys creating meaningful connections and helping others feel supported. Organized and proactive, you bring positive energy to member activities and thrive in a collaborative, fast-paced environment. You enjoy being part of a multidisciplinary team and contributing ideas that help members and teammates succeed. Curious and eager to learn, you welcome feedback and are motivated to grow your skills in mental health support and community resources. Most of all, you lead with empathy and keep members at the heart of everything you do. If you're excited to help shape a new clinic and make a lasting impact in your community, we'd love to hear from you!

What You'll have:

• Enrolled or recently graduated in a degree program related to mental health, such as pre-med, psychology, social work, or nursing
• Interest in mental health and desire to work with members with Severe Mental Illness
• Strong interpersonal skills and ability to work in a team environment
• Detail-oriented and organized
• Comfortable working either one-on-one or in group settings, must possess excellent interpersonal skills and be able to adapt to changing situations
• Willingness to collaborate with others
• Well-organized and some experience planning and designing events and activities
• Basic computer skills are required
• The candidate should possess a holistic perspective of "health." Clinical Care Coordinators will demonstrate the ability to work effectively in a wide range of settings with people from diverse backgrounds, including members and co-workers

What We're Building 

Most healthcare companies ask you to optimize an existing system. We're building one that has never existed.

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define what real outcomes look like in SMI—stability, functional improvement, and hospitalizations avoided.
• A health-system partnership model proving coordinated SMI care can work at scale.

If you want to maintain the status quo, this isn't the place. If you want to build what doesn't exist yet—and change how an entire population receives care—keep reading.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $23.50 per hour . Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.

What We Value

• We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.
• We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.
• We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.
• Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.
• We win together and fail together.  We own outcomes as a team. We learn fast. We don't do blame.
• We hustle with humility.  Speed matters. So does integrity. We assume best intent and stay grounded in the mission.