Clinic Manager

Clinic Manager Department: Management Employment Type: Full Time Location: Los Altos Reporting To: Karena Yugoff Compensation: $75,000 - $125,000 / year Description Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body - with over 55 locations nationwide. Our highly trained experts are the best in the industry - renowned for personalized service delivering safe, effective, medically proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating - bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! Position Overview: The Clinic Manager is a crucial position in the success of SkinSpirit. This role is responsible for setting the tone of the clinic while managing the team and clinic operations through the lens of our culture and values. The Clinic Manager will partner with their leadership and clinic team to strategically position the business for consistent growth while ensuring daily operations are smooth and effective. The Clinic Manager will empower and motivate their team while ensuring the clinic is delivering the highest level of service to clients. Schedule: Candidate MUST have availability to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings and weekends. Why You'll Thrive at SkinSpirit Obsession with client experience: We connect with our clients on a personal level to provide the best service to meet their needs. We listen to feedback and proactively address any concerns that may arise to foster loyalty and achieve our goals Drive for excellence and continuous improvement: We are committed to exceeding expectations, both internally and externally Entrepreneurial spirit: SkinSpirit does not have a one-size-fits-all approach. We encourage our employees to think outside the box and find new avenues for the growth and success of their clinic. We embrace ambiguity, learn from mistakes and fail forward Commitment to putting the team first: We recognize that it takes a village and are deeply committed to the growth and development of the people around us. We recognize when others succeed, we do too What You Will Do Key Responsibilities Set the vision and direction for the clinic team, articulating priorities, and generating enthusiasm and energy against unified goals Manage all aspects of clinic daily operations, such as organizing workflow, optimizing schedules, addressing client feedback, inventory management, revenue performance, and other administrative duties Hold the team accountable for maintaining the highest of standards as related to client service, safety and compliance Recruit, retain, and develop a high-performing and diverse team Support staff development through 1:1 touch-bases, Individual Development Plans, coaching, and training/development Improve systems, policies, and procedures to increase efficiency and level of service Additional duties and tasks as needed What You Will Bring Skills, Knowledge & Expertise Bachelor's Degree strongly desired; HS Diploma/ GED required 5+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry Experience managing, leading, coaching, and developing diverse teams and specialized talents to achieve high performance A positive attitude and desire to model a growth mindset for employees Ability to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings, weekends, and holidays Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn about new technologies Physical Requirements Prolonged periods of sitting at a desk and working on a computer Occasionally stand, walk, use hands to touch, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear Occasionally lift and/or move up to 20 pounds and occasionally lift or move up to 30 pounds Benefits We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24 + hours/week) we offer Medical, Vision, and Dental insurance. Notices for Applicants SkinSpirit participates in E-Verify; To learn more please visit the E-Verify.gov - Employee Rights and Responsibilities (link removed). SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs. #J-18808-Ljbffr SkinSpirit