Quality Assurance/Maintenance Manager - High Rise Portfolio

Job Summary Develop, apply and maintain quality requirements, standards and methods for the inspection of mechanical and common areas within properties. Plan and conduct inspections/audits to ensure properties meet contractual standards and Quality Control standards. Communicate issues, findings and deficiencies identified during the inspection and provide recommendations to management relating to process improvements. Serve as the primary Quality Assurance resource for problem identification, investigation, resolution, loss reporting and continuous improvement. Document data and prepare inspection reports to management on quality assurance activities, issues, trends, and losses. Participate in miscellaneous projects including quality audits and design development projects. Provide input and recommendations as necessary. Partner with onsite teams to provide guidance and oversight for all maintenance operations, ensuring programs, processes, and initiatives align with organizational goals and regulatory or code requirements. Partner with onsite teams to establish and use preventative maintenance programs, driving consistency and adherence to established safety protocols across all properties. Partner with operations leaders to organize meetings with maintenance managers regularly to share best practices, reinforce standards, and confirm execution of initiatives. Influence, coach, and support maintenance teams across the region to strengthen performance, develop capabilities, and advance a culture of safety and continuous improvement. Act as a partner to onsite teams and leadership, providing expert guidance on maintenance optimization, cost efficiency, asset reliability, and operational risk mitigation. Serve on safety committees and lead or support initiatives that ensure maintenance practices meet or exceed all safety expectations. Description Job Summary Partner with field teams to introduce maintenance standards and procedures that can be readily adopted. Perform functions to visit properties and conduct quality control audits to ensure all standards are maintained for mechanical and common areas, guided by precedent and working within the limits of established policies. Essential Duties & Responsibilities Develop, apply and maintain quality requirements, standards and methods for the inspection of mechanical and common areas within properties. Plan and conduct inspections/audits to ensure properties meet contractual standards and Quality Control standards. Communicate issues, findings and deficiencies identified during the inspection and provide recommendations to management relating to process improvements. Serve as the primary Quality Assurance resource for problem identification, investigation, resolution, loss reporting and continuous improvement. Document data and prepare inspection reports to management on quality assurance activities, issues, trends, and losses. Participate in miscellaneous projects including quality audits and design development projects. Provide input and recommendations as necessary. Partner with onsite teams to provide guidance and oversight for all maintenance operations, ensuring programs, processes, and initiatives align with organizational goals and regulatory or code requirements. Partner with onsite teams to establish and use preventative maintenance programs, driving consistency and adherence to established safety protocols across all properties. Partner with operations leaders to organize meetings with maintenance managers regularly to share best practices, reinforce standards, and confirm execution of initiatives. Influence, coach, and support maintenance teams across the region to strengthen performance, develop capabilities, and advance a culture of safety and continuous improvement. Act as a partner to onsite teams and leadership, providing expert guidance on maintenance optimization, cost efficiency, asset reliability, and operational risk mitigation. Serve on safety committees and lead or support initiatives that ensure maintenance practices meet or exceed all safety expectations. Additional Duties & Responsibilities Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assigned. Supervisory Responsibility No supervisory responsibilities. Education & Experience Master's Degree in field relating to Engineering, Structural Design, Building Maintenance from an accredited college or university, and minimum seven years of related experience; OR equivalent combination of education and industry experience. Knowledge, Skills & Proficiencies Excellent organization, planning, motivation, leadership, and interpersonal skills Critical thinking, complex problem solving, judgment and decision making ability Excellent customer service skills and strong working knowledge of customer service principles and practices Excellent verbal and written communication skills and ability to communicate effectively with all staff levels Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Strong proficiency researching the Internet. Excellent presentation skills Excellent analytical skills Ability to work with sensitive or confidential information Ability to prioritize work, meet deadlines and work well under pressure Ability to work well in a team environment as well as independently, be self-driven and have the ability to plan and prioritize business opportunities Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments Experience describing and documenting project or client requirements Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Physical Requirements/Working Environment This position works at various properties while conducting inspections. The employee is exposed to outdoor and indoor elements and is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Work involves frequent travel and/or driving to properties and client sites. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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