Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

JOB DESCRIPTION:

State Farm Agent Stephen Willett is hiring a Customer Service Representative who is passionate with a desire to make a difference in people’s lives. We're a growing agency looking for hard-working and energetic candidates who want to grow with us.

Are you organized, customer-focused, and motivated to grow your career in the insurance industry? Our State Farm Agency is looking for a dependable Account Manager to help support our growing team and provide excellent service to our customers.

In this role you will build relationships with clients, assist with policy changes, answer coverage questions, and help identify opportunities to better serve our customers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd love to meet you.

 

  WHAT WE OFFER:

• Competitive Salary
• No Nights or Weekends, Ever! - We are big on having a Work-Life Balance!
• Health, Dental, and Vision Insurance
• Paid Holidays and PTO  
• 401K with 3% Matching

Responsibilities

• Provide prompt, friendly customer service to clients.
• Assist customers with policy changes, billing questions, and coverage explanations
• Review existing accounts and identify opportunities to better protect customers
• Maintain accurate documentation in the agency management system
• Follow up with customers to ensure satisfaction and retention
• Support the sale team with customer relationship management.

Qualifications

• Strong communication and customer service skills
• Highly organized and detail-oriented
• Ability to multitask and manage multiple client accounts
• Comfortable using computer systems and agency software
• Property & Casualty license preferred (or willingness to obtain)
• Life and Health license preferred (or willingness to obtain)
• Previous insurance or customer service experience is a plus

If you enjoy helping people and want to be part of a team that makes a difference in the community, we encourage you to apply. This position is ideal for someone with prior insurance agency, banking, or financial services experience.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.