Regional Manager

Regional Manager

Keystone Pacific Property Management, LLC is a prestigious community management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Regional Manager to join our amazing team in our Palm Desert office! For more information, please continue reading below.

Summary: The Regional Manager is responsible for overseeing the team of professionals who provide management services to our clients in the Coachella Valley and beyond. Regional Managers operate as business unit leaders for their teams and manage the book of business assigned to each. Maintains client satisfaction and account retention. Builds and manages teams effectively.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Partners with management teams and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Acts as an executive level liaison with clients to ensure quality service is delivered, that Board expectations are met by the assigned management team and assist with prompt response and resolution to questions/problems.
• Establishes and maintains a positive relationship with Board of Directors and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives. Maintains consistent client satisfaction and account retention.
• Responsible for planning department goals and directing Team Members to achieve results. Provides guidance and direction to ensure overall departmental success.
• Oversees and manages the P&L and prepares an operating budget for their assigned team. Manages any issues designated to the Regional Manager level by a senior staff team member and sees the matter through to resolution.
• Collaborates with other Regional Managers when there is a need due to client issues and/or concerns. Develops and manages the account allocations report.
• All aspects of staff management are required including ensuring team member accountability, reallocations due to terminations, resignations and requested leaves.
• Participates in the hiring process by interviewing potential Team Members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings.
• Ensures team is performing to expectations by providing coaching, development, training, actively managing performance, and conducting performance evaluations.
• Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service. Ensures staff are kept informed about policies and procedures.
• Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy. Approves leave and time away from work within company policy. Enters schedules and monitors timecards for accuracy.
• Maintain knowledge and understanding of contract between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met. Monitor vendor contracts regularly.
• Prepares, maintains, and submits a wide range of reports, contract lists, presentations, documents, and manuals as required. Maintain accurate records, files, and communications pertinent to each Association and Keystone Pacific.
• Manages special projects as assigned. Assists with training and development of less experienced staff.
• Increases team member satisfaction and fosters a healthy, positive work environment.
• Leads change management activities that are needed to support organization development and new technology initiatives.
• Supports the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients.
• Practices and adheres to Keystone's Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Requirements

Qualification Requirements:

• Must possess a valid Driver's License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities and Irvine, CA.
• Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment and independence.
• Solid knowledge required managing community associations. Must possess/maintain a Certified Manager of Community Associations (CMCA) or Certified Community Association Manager (CCAM) designation and possess/be in pursuit of Professional Community Association Manager (PCAM) or Master of Community Association Management (MCAM) designation.
• Requires ability to lead others by mentoring and providing training.
• Excellent organizational and time management skills. Capable of managing competing priorities under pressure and in a fast-paced environment.
• Must have excellent customer service skills to provide a high level of customer satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. Ability to prepare budgets and understand financial reports.
• Requires ability to use computers to record, store and analyze information. Requires computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint, MS Teams, Zoom and Outlook), CINC Systems and various applications used at the company. Good knowledge of various business machines typically found in an office.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires strong attention to detail. Must be able to solve problems and remain calm and alert during busy activity periods.
• Must maintain a clean appearance and professional demeanor.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience:

• High School Diploma or GED required.
• Bachelor's degree in Business or Communications preferred.
• A minimum of two years required as a Director of Community Management or similar role in the HOA industry.
• Must maintain an active Certified Manager of Community Association (CACM) or Certified Community Association Manager (CCAM) designation and possess/be in pursuit of Professional Community Association Manager (PCAM) or Master of Community Association Management (MCAM) designation.

Work Environment:

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.