Grocery Store Manager

Job Description

Job Description

Independent natural market with a legacy reputation seeks a Store Manager to help redefine the customer experience, manage staff, scheduling, hiring and development. Reporting to the Store Manager, this role oversees front-end staff, cashiers, in-store shoppers, and retail associates while coordinating with Store Operations and Merchandising. The manager will emphasize checkout efficiency, online ordering improvements, customer loyalty programs, and service recovery procedures, with a progression path toward Assistant Store Manager.

Responsibilities

• Lead customer relations and resolve complex customer inquiries, complaints, and requests.
• Supervise front-end staff, cashiers, in-store shoppers, and retail associates.
• Train and coach team members on customer service best practices and standards.
• Monitor customer feedback, satisfaction, loyalty, and retention metrics.
• Coordinate with Store Operations and Merchandising to meet customer needs and expectations.
• Improve checkout efficiency and the online ordering experience.
• Support customer loyalty programs and service recovery procedures.
• Lead service process improvement initiatives and identify opportunities for innovation.
• Use retail point-of-sale, handheld software, and web-based ordering and scheduling platforms.
• Perform key-holder duties, including opening and closing shifts, cash-handling oversight, and emergency operational coverage.

Preferred Qualifications

• 3+ years of experience in customer relationship management.
• Experience in retail operations and complaint resolution.
• Experience with performance management and team leadership.
• Proficiency with point-of-sale and order management systems.
• Strong communication and problem-solving skills.

Lifethyme Natural Market was established in 1995 and plays a vital role in supporting a health conscious customer lifestyle. Lifethyme has a legacy reputation as a brand builder, innovator and a market where vendors look to make a name for themselves and shoppers go for a unique experience. We have a saying, "we work hard to make it look easy", we enjoy working at the Market as much as we enjoy what we do.

Company Description

Lifethyme Natural Market was established in 1995 and plays a vital role in supporting a health conscious customer lifestyle. Lifethyme has a legacy reputation as a brand builder, innovator and a market where vendors look to make a name for themselves and shoppers go for a unique experience. We have a saying, "we work hard to make it look easy", we enjoy working at the Market as much as we enjoy what we do.