Customer Service Representative

Overview
Company Mission Statement

At Austin Wood Recycling, it is our mission to pursue quality and sustainability every day, create vital space-safely and effectively; and return an organic, 100% recycled product to the earth with purpose.
About AWR

Austin Wood Recycling (AWR) has rooted itself in service since 1987, cultivating a family-owned atmosphere in the pursuit of responsible stewardship of the land. Our goal is to give back to nature by recycling the collected materials from suburban and urban improvement projects using sustainable, environmentally friendly land-clearing practices. We strive to respect our natural resources by recycling all organic material; thereby reducing environmental strain and preventing landfill waste.

By creating our line of premium Texas Native® landscape products from recycled organic materials, we're proud to manufacture goods from a byproduct of development. And as the nation's largest contract grinding company, the AWR family is committed to continued growth with Texas and our customers across the United States, using safe, environmentally sound construction and manufacturing methods; exceeding customer expectations by delivering on time, with friendliness and dependability.

About the Position

Job Brief

We are seeking a Customer Service Representative who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.


Key Responsibilities

• Provide outstanding customer support through various channels including in-person, and phone.
• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Qualifications & Physical Requirements:

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Benefits

We offer highly competitive salaries and premium benefits as we continue to strive to create a rewarding work environment. Salary considerations are based on qualifications and experience.

• Comprehensive Medical, Dental and Vision coverage
• 401K fully vested at year-one - max company match of 4% for team member deferrals of 5% or greater
• Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave
• Educational Assistance for Industry-related Certifications

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.

EEO Statement

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.