Office Assistant & Customer Service Representative
The Mosquito Authority
Office Assistant & Customer Service Representative
Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you! As an Office Assistant & Customer Service Representative at Mosquito & Pest Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services. If you're committed to excellent customer service and enjoy helping others, this is a great opportunity for you!
Essential Duties and Responsibilities:
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Answer customer calls and provide general information regarding product pricing, availability, and order details.
- Responsible for achieving an acceptable conversion rate of inbound prospective customer call to customers.
- Communicate effectively with services technicians, managers, and customers to ensure high quality and timely expedition of customers.
- Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours.
Requirements:
- High School graduate / GED
- Strong communication skills - verbal and written
- Proficiency with the all Microsoft Office platforms
Bonus Points For:
- Pest or service industry experience
- Experience in CRM systems (such as FieldRoutes)
- Experience with high-level performance while working from home
Perks:
- Paid training
- Competitive compensation
- Healthy approach to work/life balance
Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind.
Vacancy posted 2 days ago
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