Disbursement Analyst

Job Title

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Job Description

Execute end-to-end payment processing for payments, ensuring accuracy, compliance, and timely settlement across domestic and international transactions. Balance, validate, print, and distribute general disbursements for the enterprise. Request and verify check stop payment and void requests from all operating units with banking institutions. Prepare, validate, and transmit check disbursements with required approval controls. Investigate and resolve payment exceptions, rejects, and returns, including stop payments and stale or altered checks. Serve as a point of contact for payment inquiries. Maintain communication with IT to investigate and review failed transactions related to the financial system. Respond to internal and external requests regarding check status and check copy requests. Perform testing of check printing software when updates or changes are made to the system. Issue required correspondence to payees regarding unclaimed property. Extract information regarding outstanding checks for unclaimed property reporting. Ensure adherence to NACHA requirements. Monitor transactions for fraud and escalate concerns. Collaborate with internal teams, including Finance and Treasury. Monitor deadlines to avoid financial loss. Support automation initiatives. Maintain SOPs and process documentation. Support annual 1099 forms as well as unclaimed property filing and reporting. Work within stated internal KPIs and SLAs. Keep Leadership informed when problems may interfere with work being completed on time. Assist Leadership with reporting of current metrics that add value to the organization as well as ad-hoc reporting to management. Perform any other job responsibilities as required at the Company's discretion.

Requirements

Preferred Skills: Candidate should be a team player and demonstrate the required aptitude and attitude toward work and the team. Candidate should be customer-centric and committed to delivering the best to customers and the business. Must possess analytical and problem-solving skills, business acumen, leadership skills, oral and written communication skills, and excellent interpersonal skills. Experience managing and optimizing AP payment processing through solutions such as AvidXchange. Highly innovative individual and out-of-the-box thinker, able to work in a dynamic, fast-paced, collaborative environment. Excellent written and oral communication skills, as well as interpersonal skills to maintain professional and effective relationships with coworkers. Proactive, results-oriented, sense of urgency, high level of energy, enthusiasm, and passion. Ability to multitask, willingness to learn new skills, and ability to adapt to an ever-changing environment. Ability to work with minimal supervision, with a high degree of accuracy and strong attention to detail. Ability to work seamlessly with remote colleagues at other office locations is critical.

Qualifications and Education Requirements: Education level required: High School. Minimum experience required: 3+ years in a payment processing environment. Experience with ACH processing systems. Strong knowledge of NACHA operating rules and the ACH network. Financial ERP System D365 and AI software such as VIC.AI preferred. Strong investigative aptitude with a commitment to quality and comfort working in a fast-paced environment. Must be a self-starter who can work well in various situations, from well-defined to unstructured. Experience with Microsoft Office Suite, including advanced Excel skills (VLOOKUP, pivot tables, formulas, etc.).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.