Collections Specialist (Bilingual)

Job Description

We are a U.S. immigration law firm hiring two Bilingual Client Accounts Specialists for our Charlotte office. English and Spanish fluency is required.

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Monday to Friday, 8:30 a.m. to 5:00 p.m., on-site

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$18 an hour plus an incentive on every account you collect; experienced collectors earn $60,000 or more a year

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Why this role matters:

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We are committed to changing as many immigrants' lives as possible through exceptional legal representation and an outstanding client experience. Our clients pay for their case over time, often while building a new life. This role keeps them on track, so their case keeps moving.

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What you will do:

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• Call, email, and text clients about their account, starting with how they are doing

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• Agree payment arrangements clients can keep, and confirm them in writing

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• Follow up when a payment is missed, promptly and respectfully

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• Resolve billing questions with our finance and legal teams

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• Keep complete, same-day records and a daily activity log

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• Protect every client's information, every time

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This role is right for you if:

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• You can ask for a payment and still leave the client feeling respected

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• You listen first and solve the problem second

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• You follow up without being asked, and you keep your own numbers

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• You treat a client's personal and financial information as theirs, not yours

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• You like a job where your daily work shows up in the results

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This role is not right for you if:

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You collect through pressure or threats, or you are casual with other people's information. Our clients are often under stress, and the way we speak with them matters as much as what they pay.

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Why join us

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You will do work that helps families stay on the path to their future, with a team that people stay for. We value integrity and accountability, respect and inclusion, professional growth, and outstanding client service. Benefits include medical, dental, and vision insurance; paid time off and paid holidays; a 401(k) with company match; and an incentive on every account you collect.

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Offers are conditional on a background check. We are an equal opportunity employer.