Collections Specialist

Job Description

Job Description

Bilingual Collections Specialist (English/Spanish)

Location: Charlotte

Schedule: Full-Time

Compensation: Competitive Base Pay + Monthly Performance Incentives

Earning Potential: Up to $60,000+ annually

About the Opportunity

We are seeking a professional, results-driven Bilingual Collections Specialist (English/Spanish) to join our growing Finance team. This position is responsible for managing past-due accounts, negotiating payment arrangements, and maintaining positive client relationships while supporting the organization's collection and revenue objectives.

The ideal candidate is an effective communicator with strong negotiation skills, a customer-focused approach, and the ability to balance professionalism with empathy during sensitive financial discussions.

Key Responsibilities

• Contact clients by phone, email, and text regarding outstanding account balances.
• Negotiate payment arrangements and secure commitments for payment.
• Monitor delinquent accounts and follow up on missed or broken payment agreements.
• Research and resolve account discrepancies, billing concerns, and client inquiries.
• Maintain accurate and detailed records of all client communications and collection activities.
• Deliver professional, respectful, and solution-oriented customer service.
• Meet established collection goals, productivity standards, and quality expectations.
• Collaborate with internal departments to facilitate account resolution and client satisfaction.

Required Qualifications

• Fluent in English and Spanish , both written and verbal.
• High School Diploma or GED.
• Minimum of two (2) years of experience in collections, customer service, call center operations, account management, or a related field.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to manage challenging conversations with professionalism and tact.
• Proficiency with basic computer applications and data entry.
• Excellent organizational and time-management skills.

Preferred Qualifications

• Previous collections experience.
• Experience using CRM, collections, or accounting software.
• Knowledge of accounts receivable and payment processing practices.
• Experience working in a performance-driven environment with measurable goals and metrics.

Desired Competencies

• Professional phone presence and active listening skills.
• Strong attention to detail and accuracy.
• Persistence, resilience, and a results-oriented mindset.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Commitment to providing exceptional client service.

Compensation & Benefits

We recognize and reward performance while providing a comprehensive benefits package designed to support our employees and their families.

Benefits include:

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Monthly Performance Incentives
• Professional Growth and Advancement Opportunities

Apply Today

If you are a bilingual professional with a strong work ethic, a commitment to customer service, and a desire to earn up to $60,000+ annually through base compensation and performance incentives , we encourage you to apply and become part of our growing team.

Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.