Technical Service Manager- Chicago

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

This role is focused on supporting customers in the midwest market. Required loation in Chicago. 

 

Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of the customer's RISE contract. TSMs deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP’s RISE customers. This team is dedicated to customer centricity and support of client lifecycle management.

You will act as the primary technical owner and strategic advisor for customer private cloud landscapes, driving stability and optimization, and contributing to continuous improvement across SAP Global Cloud Operations. In this role, you will drive proactive risk management, provide architectural guidance, and oversee end-to-end technical governance—empowering customers to achieve secure, reliable, and scalable cloud operations aligned with their business goals.

 

WHAT YOU'LL BUILD
Your core tasks include but are not limited to:

• Own the end-to-end technical health of customer cloud landscapes, ensuring stability, performance, scalability, compliance, and effective coordination across customers and internal stakeholders.
• Provide strategic cloud architecture and technical governance leadership, defining roadmaps, standards, and best practices that optimise the landscape and align with business objectives and long-term sustainability.
• Proactively identify and manage risks, critical issues, and escalations, driving preventive actions and coordinating timely resolution through close engagement with customers and internal teams.
• Lead key landscape lifecycle activities and transformation initiatives, including upgrades, migrations, disaster recovery testing, major changes, and adoption of SAP S/4HANA, Clean Core principles, and cloud capabilities.
• Drive automation, operational efficiency, and continuous improvement, ensuring reliable operations, measurable business outcomes, and value realization from cloud investments.

 

WHAT YOU BRING:

• Strong technical expertise in SAP technologies with several years of hands-on SAP Basis experience(REQUIRED) in both implementation and steady-state scenarios; knowledge of operating systems, databases, networking, and technical architecture is considered essential to being successful in this role.
• Experience with SAP HANA, Sybase, and Unix/Linux environments is highly valued. (7+ years)
• Extensive experience in SAP technical administration and operations (7+ years).
• Customer-focused experience in technical leadership or customer-facing roles, with the ability to manage critical situations, navigate escalations, and build trusted stakeholder relationships.
• Collaborative and analytical mindset, with strong problem-solving skills and the ability to effectively lead and coordinate projects across diverse, global, and virtual teams.
• Relevant certifications in SAP technologies and hyperscaler platforms (AWS, Azure, or GCP) are considered an advantage.
• Fluent English (written and spoken).
• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or a related field

 

WHERE YOU BELONG:

Within the Customer Value Group board area, the mission of the Global Cloud Operation (GCO) is to ensure maximum value for every customer throughout their cloud journey by delivering exceptional E2E operational experience and seamless technical adoption. Within GCO, the mission of the Enterprise Cloud Services (ECS)delivery organization is to run and operate SAP’s Cloud ERP Private offering. ECS delivers the technical managed services and technical operations across the entire stack of Cloud ERP Private (RISE with SAP) and helps thousands of customers globally to become intelligent enterprises. Services are delivered from all regions (EMEA/MEE/AMER/APAC), having a strong international focus and cultural diversity.
Together, we foster a culture where deep technical ownership, proactive governance, and strategic advisory combine to enable customers to achieve their business outcomes and succeed in their transformation journeys across SAP Global Cloud Operations.

 

 

#SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on us.fitly.work.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

 

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 116700-245600USD . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:

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Requisition ID: 453953 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid