General Manager

We are looking for individuals who value teamwork, take ownership of their role, and are passionate about providing warm hospitality to our guests.

Position Overview

As a Hotel General Manager, you will oversee all aspects of the hotel’s operations to ensure smooth functioning, excellent guest experience, and profitability.

Responsibilities

• Leadership and Management:
  • Provide strong leadership to hotel staff, including department heads, to align with the hotel’s goals and objectives.
  • Supervise, hire, train, schedule, evaluate, and discipline hotel personnel as necessary.
  • Foster a positive work environment that encourages teamwork, collaboration, and high morale.
• Operations Management:
  • Oversee day‑to‑day operations of front desk, housekeeping, food & beverage, maintenance, and other departments.
  • Develop and implement operational policies and procedures for efficient hotel management.
  • Monitor and analyze performance metrics such as occupancy rates, RevPAR, and guest satisfaction scores, taking corrective actions as needed.
• Guest Experience:
  • Ensure exceptional guest service by setting high standards for hospitality throughout the hotel.
  • Address guest complaints and concerns promptly and effectively to maintain satisfaction and retention.
  • Implement strategies to enhance overall guest experience and exceed expectations.
• Financial Management:
  • Develop and manage the annual budget, including revenue forecasting, expense management, and profit optimization.
  • Monitor financial performance against the budget and implement cost‑control measures as necessary.
  • Identify revenue growth opportunities and implement strategies to maximize profitability.
• Sales & Marketing:
  • Collaborate with the sales & marketing team to develop and execute strategies to attract and retain guests, increase occupancy, and drive revenue.
  • Maintain relationships with corporate clients, travel agencies, and key stakeholders to promote the hotel’s brand.
• Quality Assurance & Compliance:
  • Ensure compliance with all applicable laws, regulations, and industry standards.
  • Conduct regular inspections and audits to maintain quality standards in cleanliness, safety, and service quality.
• Community & Public Relations:
  • Represent the hotel in the local community and build positive relationships with local businesses and government officials.
  • Participate in industry events, conferences, and trade shows to promote the hotel’s brand and network with potential partners.
• Strategic Planning:
  • Develop and execute long‑term strategic plans for expansion, renovation, and rebranding initiatives.
  • Stay abreast of industry trends and competitive landscape to adjust the hotel’s strategies accordingly.

Qualifications

• Team Up: Be golden, collaborate, and help others succeed.
• Own It: Be a role model, embrace responsibility, and keep learning.
• Passionately Serve: Be positive, care deeply, and create memories.

Benefits

• Competitive pay and a comprehensive benefits package for full‑time associates, including health, dental, vision, accident & short‑ and long‑term disability insurance, pet insurance, and gym membership discounts.
• Paid time off, paid holidays, and Shamin Perk discounts on tickets, rental cars, and attractions.
• Footwear discounts, 401(k) plan with company match, and employee discounts at our branded hotels.
• Endless opportunities for growth and advancement across our portfolio of more than 70 hotels.
• Commitment to nurturing talent and promoting from within.

Shamin Hotels is an equal‑opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.