Operations Manager

Operations ManagerVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you'll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.**This is a fully in-person position with the expectation that you will be onsite 5 days per week.**What You'll Do:Run the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportationMake informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable serviceGuide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great serviceTurn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvementsUse data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experienceAct as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to lifeWho You Are:Operationally experienced, with a background in people management, logistics, customer service, or process-oriented workRelationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-throughHands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happenTactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrencesMission driven, motivated by expanding access to transportation and improving how communities moveYou possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operationsYou have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure environmentAble to commute to the Sioux Falls area 5 days a weekCompensation and Benefits:Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.Salary Range: $65,000-$90,000 / per year.We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?Via is an equal opportunity employer.