Account Conversion Specialist I

Account Conversion Specialist

The Account Conversion Specialist performs advanced administrative support for vendor onboarding during clinic acquisitions. This role coordinates account transitions and vendor communication to ensure timely setup and access for new hospitals.

Primary Responsibilities:

• Coordinate vendor onboarding processes including billing updates and ownership changes.
• Follow detailed checklists and processes to ensure clinic vendor access readiness.
• Submit and track documentation across vendors and internal systems.
• Communicate directly with vendors regarding setup progress and missing documentation.
• Report status to the Lead and escalate delays appropriately.
• Update conversion tracking sheets and maintain audit-ready documentation.
• Recommend minor process improvements or documentation templates.
• Perform other duties as assigned within the nature and level of work.

Requirements:

• High school diploma or equivalent required. Associate degree preferred, ideally in Business Administration, Healthcare Administration, or a related field.
• A minimum of two years of experience in administrative support, vendor services, or healthcare coordination.
• Strong attention to detail, verbal and written communication skills.
• Comfort using Microsoft Office, shared drives, and workflow tools.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health Home Office team, you'll be joining a collaborative group of professionals dedicated to supporting our hospital teams and shaping the future of veterinary medicine.

Competitive Compensation

A competitive salary and a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus 24/7 access to doctors through Teladoc.

Financial Health

Plan for your future with a 401k featuring a generous company match, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

Benefit from significant opportunities for upward mobility and career growth within a rapidly expanding organization.

A Collaborative Culture

Join a nationwide community of over 20,000 veterinary professionals and a Home Office team that lives by our WAG values.

Valuable Perks

Enjoy generous paid time off and company-wide holidays, discounted veterinary care for your pets, and access to an online discount platform.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.