DIRECTOR-PCM DEPARTMENT

The Director - PCM provides leadership and oversight of incident management, investigations, regulatory reporting, corrective action monitoring, risk reduction, trend analysis, and other PCM functions across agency programs. This position provides leadership and supervision to assigned staff while ensuring regulatory compliance, operational accountability, investigative quality, continuous quality improvement, and the consistent application of PCM standards across agency programs.While this position’s primary assignment is to lead incident management and investigative activities across all Saint Dominic’s Family Services programs and services, the Director - PCM may also oversee or conduct audits, compliance reviews, program evaluations, and perform other PCM responsibilities based on agency and departmental priorities. Duties & Responsibilities: Leadership, Supervision& Performance Management Supervise, mentor, develop, and evaluate assigned staff Assign, prioritize, and monitor incident management activities, investigations, regulatory reporting, corrective action follow-up, and other PCM activities Conduct supervision, coaching, performance evaluations, and professional development for assigned staff Review and approve investigative reports, incident-related reports, corrective action plans, regulatory submissions, and other work products prepared by assigned staff, as applicable Monitor staff productivity, quality, timeliness, and performance metrics Promote accountability, collaboration, and continuous quality improvement throughout assigned PCM functions Incident Management,Investigations & Regulatory Oversight Oversee incident management, investigations,regulatory reporting, and related PCM activities across all agency programs Assign, oversee, and conduct investigations involvingincidents, allegations, complaints, and regulatory concerns Review investigative reports to ensure findings areobjective, thorough, accurate, supported by evidence, and completed timely Ensure incidents, investigations, regulatorynotifications, corrective actions, and required follow-up are completed timelyand in accordance with all applicable Federal, State, and local regulatoryrequirements, including but not limited to the NYS Justice Center, OPWDD, OMH,ACS, DOH, OCFS, NYSED, and other relevant oversight entities Develop and improve systems, processes, tools, andworkflows that support efficiency, consistency, accountability, and regulatorycompliance Coordinate and facilitate Incident Review Committee,At-Risk Committee, and other incident-related meetings, as applicable Analyze incident trends, investigative findings, andcorrective actions to identify risks, prevent recurrence, and recommendimprovements Reporting, Collaboration& Organizational Support Overseedashboards, trend analysis, KPIs, and executive reporting related to incidents,investigations, corrective actions, and identified risks Providetechnical assistance, guidance, and training to program leadership and staffregarding incident management, investigations, corrective actions, andregulatory expectations Collaboratewith Collaborate with Operations, Human Resources, Legal, InformationTechnology, and other departments to strengthen incident response, regulatorycompliance, risk management, and continuous quality improvement Participatein leadership meetings, committees, regulatory reviews, and otherorganizational initiatives as assigned Flexibility &Operational Support Adjust workload priorities anddepartmental activities based on operational needs, regulatory changes, andemerging issues Provide cross-functional leadership,coverage, and support based on operational needs and departmental priorities Perform other duties andresponsibilities as assigned Education & Experience Bachelor’s degree inSocial Work, Psychology, Public Administration, Healthcare, or a related fieldrequired; equivalent combination of education and relevant professionalexperience may be considered in lieu of the degree. Minimumof five (5) years of progressively responsible experience in compliance,investigations, auditing, quality improvement, healthcare, child welfare,behavioral health, education, or related regulatory environments Minimumof three (3) years of supervisory or leadership experience preferred Experienceworking within regulated environments (NYS Justice Center, OPWDD, OMH, ACS,DOH, OCFS, NYSED, and other relevant Federal, State, and local oversightentities) strongly preferred Physical Requirements: Prolongedperiods of sitting at a desk and working on a computer Abilityto lift up to 25 pounds if needed Requiredto commute to other agency locations as needed #J-18808-Ljbffr Bobit Business Media